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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Sprocket Photo Printers - 'Out of Paper' Error with Paper Loaded

This document is for HP Sprocket Photo Printers, and the HP sprocket app for Android mobile and Apple iOS devices.
With HP Sprocket Photo Paper loaded, before the printer calibrates with the blue Smartsheet®, the printer does not feed the photo paper and an Out of Paper error message displays on the HP sprocket app. The Status Indicator light blinks and turns red.
  1. On the HP sprocket app, touch OK to clear the error message.
  2. Turn off the printer.
  3. Remove the top cover by sliding it away from the output slot, and then set it aside.
      Figure : Removing the top cover
      Removing the top cover
    1. Slide the top cover
    2. Remove the top cover
  4. Remove any loose photo paper from the input tray.
  5. Reload the HP Sprocket Photo Paper with the blue Smartsheet®. Make sure the blue Smartsheet® is on the bottom of the stack with the bar-code facing down, and the HP Sprocket Photo Paper with the HP logos facing down.
      note:
    Keep the Smartsheet® until you are done with all 10 sheets, and then discard it.
    Figure : Loading HP Sprocket Photo Paper
    Loading HP Sprocket Photo Paper
  6. Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
      Figure : Closing the top cover
      Closing the top cover
    1. Align the top cover
    2. Slide the top cover
  7. Turn on the printer, and then resend the print job.

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Country/Region: Flag United States

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