hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

hp-concentra-wrapper-portlet

Actions
Loading...

HP HP xw4200, xw4300, xw4400 Workstations - Unable to Disable or Clear the Power on Password

This document is for HP xw4200, xw4300, xw4400 Workstations.
To disable or clear the power-on password, follow the instructions in this document.
  warning:
To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
  caution:
Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object.
  1. Shutdown Windows, then turn off the workstation. Disconnect the power cable.
  2. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
  3. Press and hold the power button to release any residual power.
  4. Remove the access panel and find the green jumper on the motherboard. It might be over header number E49.
  5. Remove the green jumper.
  6. Replace the green jumper over the pins as follows:
    • xw4200 and xw4300: Remove the green jumper from Pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, to secure them.
    • xw4400: Remove the green jumper from Pin 1 or 2. Place the jumper on both pins 1 and 2, connecting both pins together.
  7. Replace the cover or access panel that was removed.
  8. Reconnect the external devices.
  9. Reconnect the power cable.
  10. Turn on the workstation.
    The passwords are cleared and the password feature is disabled.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...