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HP Printers - MacOS Sierra: Scan Error after OS Update

This document is for HP printers and macOS Sierra.
When attempting to scan with the scan button on the printer, or while enabling the scanner from a Mac with macOS Sierra 10.12, one of the following error messages displays:
  • Scan to computer cannot be enabled
  • Connection Required: Selected computer is not available
  • Waiting for scanner
These errors might occur if you recently updated to Sierra or if you do not have Scan to Computer enabled in the printer software.

Step 1: Scan with Apple Image Capture

Since HP Scan is incompatible with Sierra, scan from Apple Image Capture.
  1. Click Finder, and then click Go.
  2. Double-click Applications, double-click Image Capture, select your printer, and then scan.
If the issue persists, continue to the next step.

Step 2: Uninstall the printer software

Use HP Uninstaller to remove the HP printer software from your Mac.
  1. Click Finder in the Dock.
  2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
  3. Double-click HP Uninstaller, then follow the on-screen instructions to remove the HP software from the computer.
    note:
    If you have issues uninstalling the HP software, go to Uninstalling HP Printer Software (Mac) for more help.

Step 3: Install the latest print driver for Sierra

Older HP drivers might need to be updated to resolve scanning issues. Go to 123.hp.com, type your printer model name and number, then follow the on-screen instructions to install the driver.
If your printer model is not listed on 123.hp.com, go to HP Software and Driver Downloads.
Try to scan from the printer control panel. If the issue persists, continue to the next step.

Step 4: Restart the Mac

Turn off the Mac, turn it on, and then wait for Sierra to fully load.
Try to scan from the printer control panel. If the issue persists, continue to the next step.

Step 5: Make sure Scan to Computer is enabled

Make sure the option to scan to a computer is enabled in the scan settings.
  1. On the desktop, double-click Macintosh HD.
    The Macintosh HD window opens.
  2. Click Applications, double-click the Hewlett Packard or HP folder, and then double-click HP Utility.
  3. Under Scan Settings, click Scan to Computer, and then make sure the Enable Scan to Computer check box is selected.
Try to scan from the printer control panel. If the issue persists, continue to the next step.

Step 6: Connect your printer with a USB cable

If your printer is connected wirelessly, there might be network connection issue. As a workaround, connect the printer to your Mac with a USB cable, and then scan from the printer control panel.

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