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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Sprocket Photo Printers - Setting up the Printer

This document is for HP Sprocket Photo Printers, and the HP sprocket app for Android mobile and Apple iOS devices.
To set up a printer for the first time, remove the printer and all packing materials from the box, install the HP sprocket app, pair your printer and mobile device, load HP Sprocket Photo Paper, and then calibrate the printer.
Step 1: Remove the printer from the box
Remove the printer from the box, remove any plastic packing material from the printer, and then recycle the packing materials.
Figure : Removing the printer from the box
Removing the printer from the box
Step 2: Pair the printer and mobile device
Install the HP sprocket app on your mobile device, and then pair your mobile device to the printer using a Bluetooth connection. The app is required to connect the printer and print photos from your mobile device.
  1. Go to the HP Sprocket homepage, and then follow the on-screen instructions to download and install the app.
  2. After the app installs, turn on the printer.
    Figure : Turning on the printer
    Turning on the printer
  3. On your mobile device, open the Bluetooth settings menu.
    A list of nearby devices display.
  4. Look for HP sprocket (xx:xx) in the list.
    • If the printer displays in the list, tap it, and then continue to the next step.
    • If the printer does not display in the list, tap Search or Scan, depending on your mobile device. When the printer displays, tap it, and then continue to the next step.
    Figure : Example of HP sprocket in the devices list
    Example of  HP sprocket in the devices list
Step 3: Load HP Sprocket Photo Paper
Load 5.0 x 7.6 cm (2 x 3 in) HP Sprocket Photo Paper into the input tray.
  1. Turn off the printer.
  2. Remove the top cover by sliding it away from the output slot, and then set it aside.
      Figure : Removing the top cover
      Removing the top cover
    1. Slide the top cover
    2. Remove the top cover
  3. Load up to 10 sheets of HP Sprocket Photo Paper with the blue Smartsheet®. Make sure the Smartsheet® is on the bottom of the stack with the bar-code facing down, and the photo paper with the HP logos facing down
      note:
    Keep the Smartsheet® until you are done with all 10 sheets, and then discard it.
    Figure : Loading HP Sprocket Photo Paper
    Loading HP Sprocket Photo Paper
  4. Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
      Figure : Closing the top cover
      Closing the top cover
    1. Align the top cover
    2. Slide the top cover
  5. Turn on the printer.
Step 4: Calibrate the printer
Send a print job with the HP sprocket app to calibrate the printer with the Smartsheet®.
  1. On your mobile device, open the HP sprocket app.
  2. From the home screen, tap the Photos icon, or , and then follow the on-screen prompts to allow the app to access your camera and photos.
  3. Select the photo you want to print.
    The print preview screen displays.
  4. Tap Edit to adjust the photo appearance, add text or stickers, and apply filters.
  5. Tap the Checkmark icon to save any changes, and then tap the Print icon .
    A Sending to sprocket printer message displays, and the printer calibrates using the Smartsheet®.
  6. Wait until the device is idle and silent, and then remove the Smartsheet®.
    After calibration completes, your photo prints.
For more information, go to Printing Photos

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Country/Region: Flag United States

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