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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05216080

Version: 1

Advisory: HP EliteBook Revolve 810 G1 Convertible Tablet - Cannot Install HP GPS Location Software Version 2.0.2.1 or Later

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-Jul-2016

Last updated : 28-Jul-2016

DESCRIPTION
When attempting to install HP GPS and Location Software, the installation fails and the following message is displayed:
HP GPS and Location cannot find any supported GPS device on this system

SCOPE
Information in this document applies to the following:
Computers:
HP EliteBook Revolve 810 G1 Convertible Tablet
Configuration:
Uses HP un2430 Mobile Broadband card
Operating Systems:
Microsoft Windows 7 Professional (64-bit)
RESOLUTION
HP GPS and Loaction Software versions 2.0.2.1 (and later) are not supported for use with the HP un2430 mobile broadband card installed in the EliteBook Revolve 810 G1. This card only supports version 1.3.4.1 of the software:
SoftPaq Description
Release Notes
Download SoftPaq
HP GPS and Location Software
Version: 1.3.4.1
Revision: A

Hardware platforms affected : HP EliteBook Revolve 810 G1 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05216080

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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