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HP Customer Support - Knowledge Base

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HP Printers - Web Services Stop Working

This document is for select older HP printers.

As of September 1, 2016, Web Services stop working and are no longer supported on select printers. One of the following error messages displays on your printer control panel when attempting to use web services:

Server Connection Error. There was a problem connecting to the server. Press retry, or OK to exit.
Web Services Problem. Problem connecting to Web Services server.
Server Connection Error. Unable to connect to Web Services. Confirm internet access and try again.

Review the following for more information.

What printers are affected?

On September 1, 2016, Web Services do not function for the following printers.

HP Deskjet 3050A e-All-in-One Printer - J611a	HP ENVY 114 e-All-in-One Printer - D411c
HP Deskjet 3050A e-All-in-One Printer - J611b	HP Officejet Pro 3610 Black and White e-All-in-One
HP Deskjet 3050A e-All-in-One Printer - J611g	HP Officejet Pro 3620 Black and White e-All-in-One
HP Deskjet 3051A e-All-in-One Printer - J611h	HP Photosmart 7510 e-All-in-One Printer - C311a
HP Deskjet 3052A e-All-in-One Printer - J611e	HP Photosmart 7510 e-All-in-One Printer - C311b
HP Deskjet 3052A e-All-in-One Printer - J611f	HP Photosmart 7515 e-All-in-One Printer - C311a
HP Deskjet 3052A e-All-in-One Printer - J611g	HP Photosmart Ink Advantage e-All-in-One Printer - K510a
HP Deskjet 3054A e-All-in-One Printer - J611c	HP Photosmart Premium e-All-in-One Printer - C310a
HP Deskjet 3054A e-All-in-One Printer - J611d	HP Photosmart Premium e-All-in-One Printer - C310b
HP Deskjet 3054A e-All-in-One Printer - J611j	HP Photosmart Premium e-All-in-One Printer - C310c
HP Deskjet 3055A e-All-in-One Printer - J611n	HP Photosmart Wireless e-All-in-One Printer - B110a
HP Deskjet 3057A e-All-in-One Printer - J611n	HP Photosmart Wireless e-All-in-One Printer - B110b
HP Deskjet 3059A e-All-in-One Printer - J611n	HP Photosmart Wireless e-All-in-One Printer - B110c
HP Deskjet 3070A e-All-in-One Printer - B611a	HP Photosmart Wireless e-All-in-One Printer - B110d
HP Deskjet 3070A e-All-in-One Printer - B611b	HP Photosmart Wireless e-All-in-One Printer - B110e
HP Deskjet 3070A e-All-in-One Printer - B611c	HP Photosmart Wireless e-All-in-One Printer - B110f
HP ENVY 100 e-All-in-One Printer - D410a	HP Photosmart e-All-in-One Printer - D110a
HP ENVY 100 e-All-in-One Printer - D410b	HP Photosmart e-All-in-One Printer - D110b
HP ENVY 110 e-All-in-One Printer - D411a	HP Photosmart eStation All-in-One Printer - C510a
HP ENVY 110 e-All-in-One Printer - D411b	HP Photosmart eStation All-in-One Printer - C510c
HP ENVY 111 e-All-in-One Printer - D411d

What Web Services are no longer available?

As of September 1, 2016, the following features are no longer available.

eFax
HP ePrint
HP Printables and Printer Apps
Scan to email, Scan to cloud, other web-based scan services

Are there any substitutions for the affected Web Services features?

Go to the eFax or Google Cloud Print websites, or download apps to your mobile device for similar services or apps that were available on your printer.

eFax: Go to eFax (in English) to review alternate mobile and PC-based fax options available there. There might be other fax options available via other providers.
ePrint: As an alternative to HP ePrint, go to Google Cloud Print (in English) to set up your printer as a “classic printer” to use Google Cloud print with your printer.
HP Printables and Printer Apps: Mobile apps are available in the Apple and Google app stores for Google Drive, Google Calendar, Family Search, and Shoeboxed.
Scan to email: Use the HP Smart app to scan a document to email from your mobile device. The HP Smart app is available in the Apple and Google app stores. Go to Print and Scan from the HP Smart App (Android, Apple) for more information.

Can I update my printer to make Web Services work?

No. These older printers cannot receive firmware updates due to limitations in the available physical memory in the device and/or limitations in the ability to update the firmware to accommodate new security certificates.

What happens to my printer when Web Services stop?

Only the web-connected features, such as ePrint and Printer apps, are affected when Web Services is no longer active. Other printer functions are unaffected. Depending on your printer, you can still print and scan over a wired or wireless network or USB connection.

What are my other mobile printing options?

HP provides several free, mobile printing solutions that allow you to print wirelessly from your mobile device to supported HP printers connected to the same network and over the Internet.

HP mobile printing solutions are available with the following devices:

iPhone, iPad, and iPod touch
Android mobile devices
Windows phones and tablets
Google Chromebooks and computers running Chrome OS
Amazon Kindle Fire

For more information, go to Mobile Printing Solutions Compatible with HP Printers.

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