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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05151476

Version: 2

HP Business Notebook and Mobile Thin Client - Swelling or Deformation of Notebook Battery

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-May-2016

Last updated : 19-Aug-2019

DESCRIPTION
Customers may notice that the notebook battery is somewhat deformed or swollen and become concerned that there is a potential safety issue. In some cases the swelling may cause the seam of the battery enclosure to open.
The HP Safety Council has investigated these issues and determined that there is no safety issue.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 1030 G1 Notebook PC
  • HP EliteBook 1040 G3 Notebook PC
  • HP EliteBook 1040 G4
  • HP EliteBook 1050 G1
  • HP EliteBook 2730p Notebook PC
  • HP EliteBook 2760p Tablet PC
  • HP EliteBook 720 G1 Notebook PC
  • HP EliteBook 720 G2 Notebook PC
  • HP EliteBook 725 G2 Notebook PC
  • HP EliteBook 725 G3 Notebook PC
  • HP EliteBook 740 G1 Notebook PC
  • HP EliteBook 740 G2 Base Model Notebook PC
  • HP EliteBook 740 G2 Notebook PC
  • HP EliteBook 745 G2 Notebook PC
  • HP EliteBook 745 G2 Windows Embedded Standard 7E
  • HP EliteBook 745 G3 Notebook PC
  • HP EliteBook 745 G4 Notebook PC
  • HP EliteBook 750 G1 Notebook PC
  • HP EliteBook 750 G2 Base Model Notebook PC
  • HP EliteBook 750 G2 Notebook PC
  • HP EliteBook 755 G2 Notebook PC
  • HP EliteBook 755 G3 Notebook PC
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 820 G2 Base Model Notebook PC
  • HP EliteBook 820 G2 Notebook PC
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 840 G2 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP EliteBook 850 G2 Base Model Notebook PC
  • HP EliteBook 850 G2 Notebook PC
  • HP EliteBook 850 G3 Notebook PC
  • HP EliteBook Folio 1020 G1 Notebook PC
  • HP EliteBook Folio 1020 G1 Special Edition Notebook PC
  • HP EliteBook Folio 1040 G1 Notebook PC
  • HP EliteBook Folio 1040 G2 Notebook PC
  • HP EliteBook Folio 9470m Notebook PC
  • HP EliteBook Folio 9470m Ultrabook
  • HP EliteBook Folio 9480m Notebook PC
  • HP EliteBook Folio G1 Notebook PC
  • HP EliteBook Revolve 810 G1 Convertible Tablet
  • HP EliteBook Revolve 810 G2 Tablet
  • HP EliteBook Revolve 810 G3 Tablet
  • HP EliteBook x360 1020 G2
  • HP EliteBook x360 1030 G2
  • HP EliteBook x360 1030 G3
  • HP EliteBook x360 1040 G
  • HP EliteBook x360 1040 G5
  • HP Elite x2 1012 G1
  • HP mt43 Mobile Thin Client
  • HP Pro Tablet 608 G1
  • HP ProBook 11 EE G1
  • HP ProBook 11 EE G2
  • HP ProBook 640 G2 Notebook PC
  • HP ProBook 645 G2 Notebook PC
  • HP ProBook 650 G2 Notebook PC
  • HP ProBook 655 G2 Notebook PC
  • HP ProBook x360 11 G1 EE
  • HP ZBook 14 G2 Mobile Workstation
  • HP ZBook 14 Mobile Workstation
  • HP ZBook 15 G2 Mobile Workstation
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15 Mobile Workstation
  • HP ZBook 15u G2 Mobile Workstation
  • HP ZBook 15u G3 Mobile Workstation
  • HP ZBook 17 G2 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook 17 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation
RESOLUTION
Swollen batteries should be replaced and disposed of properly for functional reasons but they do not present a safety issue. When replacing the swollen battery do not dispose of the swollen battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
Although swollen batteries generally do not pose a safety issue, HP recommends that they should be replaced. For batteries still under warranty contact HP support to order a replacement. For batteries no longer under warranty contact HP to purchase a replacement.
If the battery is inaccessible please contact HP support or an Authorized HP Service Provider to have the battery replaced.
About cell swelling and causes
Cell swelling is a condition that may occur with polymer cells used in some notebook batteries. Polymer cells are popular in the industry where thin cell design is desired.
Polymer cells may swell if they are damaged, mistreated, or as a result of the manufacturing process. Swelling can result from prolonged low voltage, exposure to high temperatures, cell imbalance and more.
Swelling may also occur when a battery failure condition is detected by internal safety devices. The disabled battery may experience swelling in this state due to the internal safety circuit allowing the cells to discharge to a safe low voltage state.
Preventing the issue
Proper care and maintenance of the batteries can prevent swelling. Please refer to this document for information on caring for batteries so as to minimize the possibility of occurrence of the issue: http://support.hp.com/us-en/document/c01297640.

Hardware platforms affected : HP Elite x2 1012 G1, HP Elite x2 1012 G1 Tablet, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 2730p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 720 G1 Notebook PC, HP EliteBook 720 G2 Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Base Model Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Base Model Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 750 G2 Notebook PC (ENERGY STAR), HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Base Model Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G2 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Base Model Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G2 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G3 Base Model Tablet, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP Pro Tablet 608 G1, HP ProBook 11 EE G1, HP ProBook 11 EE G2, HP ProBook 640 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation (ENERGY STAR), HP ZBook 14 G2 Mobile Workstation Bundle, HP ZBook 14 Mobile Workstation, HP ZBook 14 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation Bundle, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation Bundle, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 G2 Mobile Workstation Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP mt43 Mobile Thin Client, HP x2 210 G2 Detachable PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05151476

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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