The Hardware Diagnostics Audio Playback Test checks your system to make sure the audio device is functioning properly and tests the functionality of the audio subsystem, including audio controllers and codecs. For more information about installing and using the HP PC Hardware Diagnostic tests, see
HP PCs - Testing for Hardware Failures.
During the HP PC Hardware Diagnostics Audio Test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete for each audio output port.
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In the HP PC Hardware Diagnostics Windows section, click Download Diagnostics Windows.
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Follow the on-screen instructions to download and install the software.
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In Windows, search for HP PC Hardware Diagnostics Windows, right-click the app in the search results, and then select Run as administrator.
The HP PC Hardware Diagnostics Main Menu displays.
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Click Component Tests.
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On the Component Tests menu window, click Audio, and then select Audio Playback Test.
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Click Run once.
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Click Next, and then select an audio device to begin the test.
During the test, a few music notes play in sequence and repeatedly.
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When the Audio Test completes, a window opens asking if you were able to hear a sound from all the tested devices. Click Yes or No, depending on what you heard during the test.
The audio test results display on the screen.
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If the audio test passes, click Finish, close the tool, and then restart the computer.
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If the audio test fails, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs.
If the Audio Playback Test passed without errors but the audio problems persist, continue to the next step.