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HP Customer Support - Knowledge Base

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HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty

This document is for consumer HP computers and printers.
If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
  1. Select the country/region of purchase, type the product serial number, and then click Check warranty.
    Figure : Check your product warranty
    Check product warranty with the Identify now selected
    The Product Warranty Results screen displays.
  2. If the warranty status details for your product are incorrect, click Dispute this.
    note:
    If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.
    Figure : Link to dispute warranty
    Dispute this link
    The Warranty validation form screen displays.
  3. Type your contact information, and then select a dispute reason.
    Figure : Warranty validation form
    Contact information of the warranty validation form
  4. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to attach.
    note:
    Make sure the file does not exceed 2 MB and is an acceptable digital file format: BMP, DOC, DOCX, GIF, JPG, PNG, PDF, or ZIP.
  5. Click Dispute warranty.
    HP reviews the warranty status for your product and contacts you after the review.

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