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HP DeskJet 3700 Printers - 'E3' Error Displays (Carriage Jam)

This document is for HP DeskJet 3720, 3721, 3722, 3730, 3732, 3733, 3735, 3750, 3752, 3755, 3758, 3760, 3762, 3764 and DeskJet Ink Advantage 3775, 3776, 3778, 3785, 3786, 3787, 3788, 3789, and 3790 All-in-One printers.
The carriage, which holds the ink cartridges, stalls in the printer, and the control panel displays an alternating E and 3. The Error icon , Paper Error icon , Resume light, and Ink Alert light also blink. A paper jam might have occurred previously.
    Control panel displaying a carriage jam error
  1. Paper Error icon
  2. Error icon
  3. Alternating E and 3
  4. Resume light
  5. Ink Alert light

Video overview

This video shows clearing a paper jam in the HP DeskJet 3700 printer.

Step 1: Clear all paper from the input tray

Remove all loose and jammed paper from the input tray area.
  caution:
Remove all paper or objects from the input tray before removing paper or objects from any other areas of the printer. Damage to the printer can occur if the input tray is not cleared first.
You need a flashlight to complete some of these steps.
 Flashlight
  1. Remove all paper from the input tray, including both loose and jammed paper.
  2. Check for any jammed paper or objects in the input tray area, and then remove any jammed paper or objects you find.
    To avoid tearing any whole sheets of paper, pull the paper with both hands.
    note:
    The input tray shield prevents foreign debris from falling into the paper path and causing paper jams. Do not remove the input tray shield.
     Removing jammed paper from the input tray
  3. Press the Cancel button .
    The printer tries to clear the jam automatically.
After removing all paper or objects from the input tray area, continue to the next step to remove any additional jammed paper from the output tray.

Step 2: Clear jammed paper from the output tray

Remove any loose or jammed paper that is accessible from the output tray.
Check for any jammed paper or objects in the output tray area, and then remove any jammed paper or objects you find.
To avoid tearing any whole sheets of paper, pull the paper with both hands.
Removing any jammed paper from the output tray
After removing jammed paper or objects from the output tray, continue to the next step to remove jammed paper from the ink cartridge access area and make sure the carriage can move freely.

Step 3: Make sure the carriage can move freely

Remove any loose or jammed paper from the ink cartridge access area, and then make sure the carriage moves freely.
  1. Open the ink cartridge access door.
    Opening the ink cartridge access door
  2. Wait until the carriage is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord and any other cables from the rear of the printer.
      warning:
    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  4. Check for any paper or objects in the ink cartridge access area, and then remove any paper or objects you find.
    To avoid tearing any whole sheets of paper, pull the paper with both hands.
    Removing jammed paper from the ink cartridge access area
  5. Firmly push the carriage to the right, and then remove any paper or objects blocking the carriage path.
  6. Close the ink cartridge access door.
    Closing the ink cartridge access door
  7. Reconnect the power cord and any other cables, and then turn on the printer.
Try to print. If the issue persists, continue to the next step.

Step 4: Make sure the ink cartridges are correctly installed

Improper placement or installation of the ink cartridges might cause the printer to indicate a carriage jam error. Remove and reinstall the ink cartridges, and then try to print again.
  1. Turn on the printer.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Opening the ink cartridge access door
  3. Wait until the carriage is idle and silent before you continue.
  4. Gently press down on one ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Removing the ink cartridge
      caution:
    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Do not touch the contacts or nozzles
  5. Hold the ink cartridge by its sides with the contacts toward the printer, reinsert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
    note:
    Install the color ink cartridge on the left and the black ink cartridge on the right.
    Snapping the ink  cartridge into place
  6. Repeat these steps for the other ink cartridge.
  7. Close the ink cartridge access door.
    Closing the ink cartridge access door
Try to print. If the error persists, continue to the next step.

Step 5: Plug the printer directly into a wall outlet

Plug the printer directly into an electrical outlet to make sure the power source functions correctly.
  1. Disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the printer.
  5. Turn on the printer.
Try to print. If the error persists, continue to the next step.

Step 6: Reset the printer

Sometimes, the printer can display an error message even after the issue has been resolved. Reset the printer to clear the error.
  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 10 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  7. Wait until the warm-up period finishes and your printer is idle and silent before you continue.
Try to print. If the error persists, continue to the next step.

Step 7: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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