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HP Customer Support - Knowledge Base

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HP Instant Ink - Update Your Payment Information

This document is for HP Instant Ink customers.
Sign in to your HP Instant Ink account to update your credit or debit card information or apply a prepaid card. If you received a message that there is a payment problem or your account needs attention, confirm your payment information.
  1. Your HP Instant Ink account page opens.
  2. Click one of the links at the bottom of the My Account section:
    • To update a credit or debit card, click Change Billing Information, then Edit Payment Information. Make sure postal codes are in the correct format.
    • To add the code from a prepaid card, click Add to Prepaid Balance.
    Clicking Change Billing Information or Add to Prepaid Balance

Having trouble updating your Instant Ink payment method?

When you update your payment method, even just the expiration date, make sure you re-enter all information, including card number, CVV, and expiration date.
If you have trouble loading or submitting your billing info on the Instant Ink website, make sure you are using either Google Chrome, Safari, Internet Explorer, or Microsoft Edge.
If your account was suspended, it can take up to 30 minutes after you update your payment method for you to resume printing.

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Country/Region: Flag United States

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