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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04944187

Version: 1

Advisory: HP EliteBook 720, 740, and 850 G2 Notebook PC - Computer Hangs With Blue Screen When Dragging Graphic Elements

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Jan-2016

Last updated : 15-Jan-2016

DESCRIPTION
When moving graphic elements around in applications such as PowerPoint, the motion is jerky. In some cases the computer stops responding (hangs) and displays an error on a blue screen.

SCOPE
Information in this document applies to the following:
Systems:
  • HP EliteBook 720 G2 Notebook PC
  • HP EliteBook 740 G2 Notebook PC
  • HP EliteBook 850 G2 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
  • Microsoft Windows 8 Pro
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 4280
Revision: F Pass: 2
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 720 G2 Notebook PC, HP EliteBook 740 G2 Base Model Notebook PC, HP EliteBook 850 G2 Base Model Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04944187

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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