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Welcome to HP Customer Support

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HP PCs - Troubleshooting HP System Recovery Problems (Windows 10)

This document pertains to HP computers with Windows 10.
Performing a full system recovery takes time (two to four hours, depending on the model of computer) and transfers a large amount of data. With so much data to move, problems can sometimes occur. Use this document to resolve recovery issues in Windows 10.
  caution:
A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery. See Backing Up Your Files (Windows 10, 8) for more information.
Windows Recovery Environment (Windows RE), a built-in tool provided by Microsoft, repairs common problems that prevent booting into the operating system. HP Recovery Environment is a customized recovery environment based on Windows RE that provides the HP Recovery and Backup solution.
For business computers, the recovery options might no longer be viable as the image might have been replaced. To confirm, contact your company's IT department or your local IT service.
Select the section below that best describes the recovery problem on your computer.

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