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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP ePrint Software - Use HP ePrint software (Windows)

HP ePrint Software for Windows allows you to discover and search for printers, and to send print jobs to the printer using several different methods.
Discover and search for printers using HP ePrint Software
HP ePrint Software automatically discovers available HP printers that support either PostScript or ePCL printer description languages when connected on the local network through TCP/IP.
There are several ways to discover the same printer depending on the connection type. HP ePrint Software automatically discovers available printers for each connection type.
  • Network-connected (wired and Wi-Fi) printers are automatically discovered when the PC, laptop, or tablet is connected to the same wired or wireless network as the printer.
  • HP Wireless Direct- or Wi-Fi Direct-connected printers within range are automatically discovered when the PC, laptop, or tablet is not connected to any Wi-Fi connections.
  • Web-connected cloud printers and Public Print Locations are automatically discovered after registering HP ePrint Software with the HP Connected cloud when the printer and the laptop, PC, or tablet are connected to a network with external access to HP Connected.
The same printer might appear two or more times in the same list if it is capable of and configured to connect in different ways. For example, if your printer is connected to your local TCP/IP network, and registered with HP Connected, the printer might be listed two or more times on the Connected tile, although HP ePrint Software will try to combine all printers into one entry and present only the fastest printing option.
  • If the printer is connected to a local TCP/IP network or wireless (Wi-Fi) network, it will be visible on the Connected tile.
  • If the printer is configured to connect using HP Wireless Direct or Wi-Fi Direct, it will be visible on the Connected tile.
  • If the printer is configured to ePrint and registered with HP Connected, the printer will be visible on the Connected tile.
  • If the printer has your email added to its Allowed Sender list on HP Connected (and you used that email to register the HP ePrint Software), it will be visible on the Connected tile.
  • If the printer is NFC-capable and the feature has been enabled, the printer will be visible on the NFC tile.
  • If the printer has been setup at an HP Public Print Location, it will be visible on the Service tile.
To discover and search for printers, click the tiles in HP ePrint Software, and either let HP ePrint Software discover available printers or manually search for a specific printer using the search field.
  note:
If the Web-connected printer is not found automatically, then the printer is likely set up to accept print jobs from Everyone. In this case, you must manually type the printer’s assigned email address into the HP ePrint Software search box. To obtain the printer's email address, refer to the Web Services tab in the printer's Embedded Web Server.
HP ePrint Software tiles in Windows
Icon
Description
The Connected tile discovers and lists all available network, wireless (Wi-Fi), and HP Wireless Direct- or Wi-Fi Direct-connected printers within range. Also lists available Web-connected cloud printers when registered with HP Connected and for which your email is listed as an Allowed Sender.
To automatically discover an HP Wireless Direct- or Wi-Fi Direct-connected printer, make sure the PC, laptop, or tablet is not connected to any Wi-Fi connections. If the laptop or tablet is connected to a wireless network, you will not be able to discover HP Wireless Direct- or Wi-Fi Direct-connected printers on the Connected tab. After printing is complete, you will need to reconnect to your preferred wireless network. HP ePrint Software will not automatically re-connect.
  note:
HP ePrint Software only searches the TCP/IP subnet of the laptop. To find printers on a different subnet, manually search for the printer’s host name or IP address by using the Search box.
The JetAdvantage tile discovers and lists available HP JetAdvantage Private Print Service connections after signing into the HP JetAdvantage cloud. Use the JetAdvantage tile to send and securely store a print job in the cloud and then login and print to a JetAdvantage-capable printer.
The NFC tile discovers and lists printers that are capable and configured to print using Near Field Communication (NFC). This tile only displays if your laptop or tablet supports NFC, has the feature turned on, and will only communicate with a printer that supports NFC. To initiate discovery and printing, you must bring the two NFC zones together.
The Recent tile lists the printers to which you have connected and successfully printed. Right click a printer to change display settings or to delete the printer from the list.
The Service tile discovers and lists available Public Print Locations at many coffee shops, hotels, and copy centers, etc. Use the Service tile to set a default location and to print to HP Public Print Locations (print/copy fees may apply).
Printers are displayed in the list with icons indicating whether they are network-connected (wired), Wi-Fi-connected (wireless) printers, or cloud-connected. HP Wireless Direct- or Wi-Fi Direct-connected printers will display with a wireless icon.
HP ePrint Software icons in Windows
Icon
Description
This icon indicates that the discovered printer is connected to a local wired network (LAN).
This icon indicates that the discovered printer is connected to a wireless (Wi-Fi) network.
This icon indicates that the discovered printer is a Web-connected printer connected to the cloud via HP Connected.
Print using HP ePrint Software
There are several methods available to print using HP ePrint Software for Windows.
Method one: Print to a home or work printer
To print from a PC, laptop, or tablet to a home or work printer, follow these steps:
  1. Open the file you want to print.
  2. Select the File menu and select Print.
  3. Select the HP ePrint+JetAdvantage option and select Print. HP ePrint Software opens.
      note:
    If the Windows application does not have a Print option, swipe to the right from the edge of the screen, touch Devices, and then select HP ePrint+JetAdvantage from the list of available printers.
  4. Select the Connected tile.
  5. Find the printer.
    • To find a specific printer within a list, type any keyword (like the printer model or location) in the search box. You can also use this field to perform an advanced search by typing the “DIRECT-xx-xxx” or “HP-Print xxx” name, printer email address, hostname, or IP address, and then press Enter.
    • To find a wireless printer, make sure the PC, laptop, or tablet is within wireless range of the printer.
        note:
      If you are in an enterprise environment and you do not see wireless printers listed, you might need to connect directly using a network cable, or contact your system administrator for help with firewall settings to view all available printers.
    • To find an HP Wireless Direct- or Wi-Fi Direct-connected printer, make sure the PC, laptop, or tablet is not connected to any Wi-Fi connections and then use the SSID, “DIRECT-xx-xxx”, or “HP-Print xxx” printer name to identify the correct printer.
        note:
      After printing is complete, you will need to reconnect to your preferred wireless network. HP ePrint Software will not automatically re-connect.
    • To find a Web-connected cloud printer that is not automatically listed, search for the printer’s email address.
  6. Select the printer or wireless accessory, type the password (if prompted).
      note:
    When printing to an HP Wireless Direct- or Wi-Fi Direct-connected printer, the PC, laptop, or tablet connects directly to the printer as it would to a Wi-Fi network and will likely require a password.
  7. Under the print preview, select Settings to adjust the basic print settings such as number of copies, pages per sheet, and/or to print on both sides (duplex).
  8. Select Print.
    A status dialog displays briefly. Clicking on this dialog will display a larger dialog with more detailed status information.
HP ePrint Software saves the printer to your recently used printers list located on the Recent tile.
Method two: Print to a printer at a Public Print Location
To print from a PC, laptop, or tablet to a Public Print Location, follow these steps:
  1. Open the file you want to print.
  2. Select the File menu and select Print.
      note:
    If the Windows application does not have a Print option, swipe to the right from the edge of the screen, and then select Devices.
  3. Select the HP ePrint+JetAdvantage option and select Print. HP ePrint Software opens.
  4. Select the Service tile.
    If you have not registered HP ePrint Software, you will be prompted to register with HP Connected the first time you attempt to print using HP ePrint Software. Registration is required in order to print to a Public Print Location.
  5. In the search () box, type the name of a city and state/country, and press Enter. You can also type an address, hotel name, or print service provider.
      note:
    To enable Autofill and filter as you type, you must first press Enter or set a default geographic location.
  6. To narrow the search to only display a list of Public Print Locations nearby, set a default geographic location.
    1. Select the map icon ().
    2. In the Address field, type the name of a city and state/country, select View, and then select OK.
    My Location: is updated from ‘No location set’ to the location that you specified.
      note:
    To search beyond the set geographic location, in another city for example, type in the search field and then press Enter, or remove the default location.
  7. Select the Public Print Location, and then select Print.
  8. In the Terms of Use dialog box, select I Agree.
    A status dialog box displays briefly with the release code. An email confirmation containing the release code is also sent to the email address used to register the HP ePrint Software.
  9. Use the release code to print the document at the Public Print Location.
HP ePrint Software saves the Public Print Location to your recently used printers list located on the Recent tile.
Method three: Print using Near Field Communication (NFC)
To print using NFC, use HP ePrint Software with a laptop or Windows tablet.
  1. Turn on Near Field Communication (NFC) on the laptop or tablet.
      note:
    This control is typically found in the Settings > Wireless menu but will vary depending on the device type and operating system version. You might need to also turn on Bluetooth.
  2. If printing to an HP Wireless Direct or Wi-Fi Direct-connected printer, make sure the laptop or tablet is not connected to a wireless network (Wi-Fi).
  3. Open the file you want to print.
  4. Select the File menu and select Print.
    If the Windows application does not have a Print option, swipe to the right from the edge of the screen, and then select Devices.
  5. Select the HP ePrint+JetAdvantage option and select Print. HP ePrint Software opens.
  6. Select the HP NFC tile.
      note:
    This tile is only visible on laptops and tablets with NFC capability that have the NFC feature turned on.
  7. Closely align (within one inch or 2.5 cm) or touch the tablet to the NFC area on the printer with the NFC logo (or with the NFC accessory), and hold the positioning for at least one full second to make sure a connection is established.
    The mobile device might make a connection sound or display a pop-up symbol when a connection is established. After a connection is established, you can move the mobile device away from the printer or NFC accessory, but remain in the vicinity of the printer while the print job is sent using HP Wireless Direct or Wi-Fi Direct.
  8. Select the printer and type the printer’s wireless password (if prompted).
  9. Select Print.
    A status dialog displays briefly. Clicking on this dialog will display a larger dialog with more detailed status information.
      note:
    To automatically print future jobs when the mobile device is touched to the HP printer, select Automatically print upon successful connection (does not allow print options or setting adjustments before printing). To be able to modify basic print options or settings before printing, remove the selection Automatically print upon successful connection.
HP ePrint Software saves the printer to your recently used printers list located on the Recent tile.
  note:
If you purchased and installed an NFC & Wireless Direct Accessory on a printer that already has NFC capability built-in to the printer, you might experience connection conflicts. If so, remove the installed accessory and use the embedded NFC feature.
Method four: Send documents to the HP JetAdvantage On Demand cloud for printing later
To send print jobs from a PC, laptop, or tablet to secure storage in the HP JetAdvantage On Demand cloud for printing later, follow these steps.
  note:
The first time you attempt to send a job using the JetAdvantage tile, you will be prompted to register with the HP JetAdvantage On Demand cloud. While registration with HP JetAdvantage On Demand is optional, it is required in order to send private print jobs from the JetAdvantage tile in HP ePrint Software.
  1. Open the file you want to print.
  2. Select the File menu and select Print.
      note:
    If the Windows application does not have a Print option, swipe to the right from the edge of the screen, and then select Devices.
  3. Select HP ePrint + JetAdvantage and select Print. HP ePrint Software opens.
  4. Select the JetAdvantage tile.
  5. Login using the email and password.
    After initial login, your email and password are securely stored in HP ePrint Software. To register with HP JetAdvantage On Demand, select the Gear icon from the JetAdvantage tile of HP ePrint Software.
  6. Wait for the software to discover and connect to the HP JetAdvantage Private Print service.
  7. Select the Private Print Service and then select Print.
    A status dialog displays briefly. Clicking on this dialog will display a larger dialog with more detailed status information. The stored print job is visible in the status window.
  8. To print the stored document, go to any HP printer that supports HP JetAdvantage On Demand, login to your HP JetAdvantage cloud account from the control panel, and then select Print.
HP ePrint Software saves the HP JetAdvantage Private Print service to your recently used printers list located on the Recent tile.

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