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HP ePrint Software - Setup HP ePrint Software (Windows)

To setup HP ePrint Software for Windows, follow the steps below in the order presented.
Step one: Check compatibility
HP ePrint Software can be used on PC, laptop, or tablet with the following operating systems (32–bit and 64–bit):
  note:
Printing from Windows phones is not supported with HP ePrint Software. To print from a Windows phone, use the HP ePrint (via email) solution.
  • Windows 10
  • Windows 8.1
  • Windows 8
  • Windows 7
Step two: Configure printer settings and basic security
In order to use all of the printing features that HP ePrint Software offers, follow the steps below to configure the printer to work with all available HP ePrint Software features.
  note:
Depending on the printer model and the firmware version installed, these steps will vary. Refer to the User Guide that came with your printer or search www.hp.com/support for detailed instructions specific to your printer.
  1. Enable Web Services on the printer to enable cloud printing (optional).
    This step will print an information sheet. You will need this information later to create an HP Connected account if you want to print via the cloud to Web-connected printers or Public Print Locations.
  2. Enable HP Wireless Direct or Wi-Fi Direct printing on the printer (optional).
    HP Wireless Direct is typically disabled by default. To discover and print to HP Wireless Direct-connected printers from the Connected tile of HP ePrint Software, you must turn on the printer feature.
  3. Enable Near Field Communication (NFC) on the printer, and on the laptop or tablet (optional).
    NFC printing is disabled by default on some printers. To discover and print to an NFC-capable printer from the NFC tile of HP ePrint Software, you must turn on the printer feature. In order to print using NFC, the laptop or tablet must also have NFC capability and the feature must be turned on in the device.
  4. Configure security settings for HP Wireless Direct or Wi-Fi Direct printing (recommended).
    The HP Wireless Direct Name or Wi-Fi Direct Name (SSID) is broadcast by default. To restrict access and secure printer privacy, change the advanced settings for the connection method in the printer’s Embedded Web Server (EWS) and set a password.
  5. Retrieve the “DIRECT-xx-xxx” or “HP-Print xxx” name and auto-assigned password from the control panel.
Step three: Add a printer to HP Connected (optional)
If you own a Web-capable printer and want to send print jobs using a cloud connection or add Allowed Senders, add the printer to HP Connected.
  note:
Adding a printer will assign a unique email address to the printer, enable you to add Allowed Senders, and also allow you to send print jobs by sending an email to the printer’s email address.
  1. Select Sign up, type the same personal or work email address you used to register the HP ePrint Software, complete the remaining fields, and select Create Account.
  2. In HP Connected, select the Devices tile and select Add a Device.
  3. Type the printer claim code from the information sheet you printed previously and select Add.
    The printer code might be the first part of the printer’s assigned email address. If the information sheet lists an email such as abc234vbn3434@hpeprint.com, then the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.
  4. Select the Gear icon or Settings drop-down, select Printing, and then select the Authorize Email Addresses button to add users to your Allowed Senders list (optional).
      note:
    Allowed Senders will automatically see printers to which they have been allowed access in the HP ePrint Software list of available printers on the Connected tile. If you are not an Allowed Sender and the printer is set to Open to Everyone, then it will not be automatically discovered. You will need to manually search for the printer by typing the printer’s assigned email address into the HP ePrint Software Search box and then press Enter.
  5. Obtain the printer's email address from the Web Services tab in the printer's Embedded Web Server.
Step four: Download and install HP ePrint Software
Follow the steps below to download and install HP ePrint software.
  note:
In HP ePrint Software version 5.0, the printer name changed from “HP ePrint” to “HP ePrint + JetAdvantage”. If you renamed your printer from the default “HP ePrint”, the installer will try to migrate your custom name. If it does not, the printer will be called HP ePrint + JetAdvantage.
  1. Download the HP ePrint Software.
    1. Open a Web browser and go to  www.hp.com/go/eprintsoftware.
    2. Select Download software.
    3. Select the operating system.
    4. Select Download, and then save the file to your PC, laptop, or tablet.
        note:
      If the built-in Windows firewall displays a security alert, select Allow to install the HP ePrint Software.
  2. Install the HP ePrint Software.
    1. Double-click the .exe file.
    2. Agree to the license agreement.
    3. Modify any Installation Settings.
    4. Select Install.
    You are now ready to discover and print to network-connected (wired and Wi-Fi) printers and HP Wireless Direct- or Wi-Fi Direct-connected printers.
    • To print via the cloud to a Web-connected printer or to a Public Print Location, you will need to register the HP ePrint Software.
    • To print to a shared printer registered by another user with an HP Connected account, you will need to make sure you are added as an Allowed Sender (this does not require the Allowed Sender to register).
    • To send private print jobs to the cloud, you will need to register with the HP JetAdvantage On Demand cloud.
Step five: Register the HP ePrint Software (optional)
The first time you attempt to print using HP ePrint Software, you will be prompted to register the HP ePrint Software with HP Connected. While registration with HP Connected is optional, it is required in order to do the following:
  • Discover and print to Web-connected cloud printers registered with the HP Connected cloud.
  • Discover and print via the cloud to Web-connected printers registered with HP Connected for which you know the printer’s assigned email address (does not require Allowed Sender access).
  • Discover and print to Public Print Locations.
  note:
You can register at any time by selecting the Gear icon from the upper right corner of the HP ePrint Software window.
  1. Select the File menu and select Print.
  2. Select the HP ePrint + JetAdvantage option.
  3. When prompted, select HP ePrint Registration.
  4. Type your personal or work email address and select Next.
      note:
    To discover Web-connected cloud printers, use the email address that you previously added to the printer’s Allowed Senders list on HP Connected.
  5. Check your email to retrieve the PIN.
  6. Type the PIN and select Next.
  7. Select OK to close the registration dialog box.
After registering the HP ePrint Software, Web-connected cloud printers that are registered at HP Connected (or printers to which your email has been added as an Allowed Sender), will be visible on the Connected tab. Public Print Locations will be visible on the Service tab.

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