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HP Web Jetadmin - Data Collection Anomalies

Data Collection Anomalies
Use the following steps to view the data collection anomalies:
  1. In the Reports - Data Collection - Management task module, highlight the type of data collection to review and click Anomalies. The Data Collection Anomalies page is displayed.
  2. Select the anomaly to view and click Reconcile.
    You can choose to Ignore the anomaly.
  3. To export the anomalies listed to an spreadsheet report, click Export and then specify the location to save the file.
  4. When done, click Close.
The following table provides a description of the data collection anomalies.
Anomaly
Type
Description
Reset
Ignore
Adjust
Device at IP Address changed
All data collections
The device is a different device than what was subscribed to.
Deletes all data stored for the device.
Ignores this anomaly and removes it from the open anomalies list.
N/A
Suspect Serial Number
All data collections
The serial number is not unique (for example, serial numbers with xxx). This often occurs when swapping one formatter for another.
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A
Inconsistent Totals
Data collections for Device Utilization and Hourly Peak Usage
The page counts do not reconcile (for example, the page count total is different from the sum of color and mono page counts).
Deletes all the Collection data collected on the device for the given collection period. Future collections during that time will continue as normal.
Ignores this anomaly and removes it from the open anomalies list.
N/A
Abnormal Increasing Page Counts
Data collections for Device Utilization and Hourly Peak Usage
The page counts collected were over 10,000 pages for a given collection period.
Deletes the Collection data collected on the device for the given collection period. Future collections during that time will continue as normal.
Ignores this anomaly and removes it from the open anomalies list.
Adjusts the current values for the anomalous collection, subtracting the abnormally large number of pages from the count.
Descending Page Counts
Data collections for Device Utilization and Hourly Peak Usage
The collected page count has decreased; and will be treated as if no pages were printed on the device.
Deletes the Collection data collected on the device for the given collection period. Future collections during that time will continue as normal.
Ignores this anomaly and removes it from the open anomalies list.
Adjusts the current values for the anomalous collection, subtracting the actual negative pages from the collection.
Possibly missing job data
Data collections for By User
HP Web Jetadmin has detected that print jobs may have been missed because the device didn't send traps for the jobs.
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A
Removed from trap table
Data collections for By User
The HP Web Jetadmin server was removed from the device's trap table. Traps for completed jobs will not be received.
N/A
Ignores this anomaly and removes it from the open anomalies list.
Altering this anomaly adds the HP Web Jetadmin server to the Trap Table.
Device is not unique
All data collections
HP Web Jetadmin was not able to obtain sufficient data to uniquely identify the device.
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A
Not supported by device
All data collections
The device does not support the requirements of the data collection.
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A
Device is under contract
All data collections
HP Web Jetadmin could not complete the report subscription for the device because it is under contract.
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A
Failed to connect to device
All data collections
HP Web Jetadmin was unable to communicate with the device.
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A
SNMP trap table is full on device
All data collections
HP Web Jetadmin could not complete the collection subscription for the device because the device's trap table is full
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A
Device does not support required SNMP trap
All data collections
HP Web Jetadmin could not complete the collection subscription for the device because the device does not support the required SNMP trap
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A
Credentials are required to subscribe to device
All data collections
HP Web Jetadmin needs credentials for the device before the report subscription can be completed.
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A
Subscription was skipped for device
All data collections
During upgrade, the collection subscription request for this device was skipped by the user.
N/A
Ignores this anomaly and removes it from the open anomalies list.
N/A

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