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HP Customer Support - Knowledge Base

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HP PCs - Performing a System Recovery (Ubuntu)

This document pertains to HP PCs with Ubuntu Linux preinstalled.
This document describes how to perform a recovery on your HP computer that came preinstalled with Ubuntu Linux OS.
note:
Performing a system recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. You should back up your computer files regularly to maintain a current backup. Software, drivers, and updates not installed at the factory must be manually reinstalled. Personal files must be restored from a backup.
Learn how to perform a system recovery using the following steps.
note:
Steps are the same for all versions of Ubuntu OS.
  1. Back up all your personal files. To learn how to create a personal backup, see Backing up files in Ubuntu Linux.
  2. Restart the computer by pressing the CTRL+ALT+DEL keys at the same time, or using the Shut Down/Reboot menu if Ubuntu still starts correctly.
  3. To open the GRUB Recovery Mode, press F11, F12, Esc or Shift during startup.
    note:
    If you cannot access the Recovery Menu by pressing F11, try pressing the F12 key instead.
  4. Select Restore Ubuntu xx.xx to factory state (where the xx.xx represents the Ubuntu operating system version).
    Figure : Restore Ubuntu to factory state
    Restore Ubuntu to factory state
  5. Click Restore Ubuntu partitions, then click Continue.
    note:
    During the restoration process, the computer may show lines on the screen or otherwise display unexpectedly. This is normal behavior and does not represent a physical failure.
    Figure : Restoring Ubuntu partitions
    Ubuntu Recovery screen with Restore Ubuntu partitions highlighted
  6. When the system recovery is complete, the System Configuration screen is displayed. Wait for the process to complete. This can take several minutes.
    Figure : System Configuration screen
    System Configuration screen
  7. Select your Language, then click Continue.
    Figure : Selecting Language
    Language selection screen with English selected
    The system reinstalls and the First Boot Welcome Assistant screen is displayed.

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