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Welcome to HP Customer Support

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  • Information
    HP fraudulent caller alert - protect yourself from scams

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

    View article

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HP Notebook PCs - Green Screen and Other Video Playback Issues (Windows 10)

This document pertains to HP and Compaq notebook computers with Windows 10.
This document details troubleshooting steps to fix video playback issues on your notebook, including the following symptoms:
  • Screen turns green or black during video playback.
  • Inability to stream videos online.
  • System locks up repeatedly when playing 3D games.
  • Small dots of color are spattered across the display.
  • Lines across the display.
  • Inability to play certain 3D games.
If the graphics problem can be observed before Windows opens, the computer might need to be serviced. Contact HP using the Contact Support tab at the top of this screen.
If graphics display properly until after Windows opens, the problem can probably be resolved using the steps in this document.

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Support Forum

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Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country: Flag United States

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