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HP Printers - How to Scan (Mac)

This document is for HP printers with built-in scanners and computers with macOS or OS X.

Use scanning software to scan from your printer to your Mac.

note:
If you have a Windows computer, go to How to Scan (Windows).

Scan with HP Easy Scan (recommended)

Use the HP Easy Scan app to scan.

note:
macOS Catalina (10.15) currently does not support HP Easy Scan. Scan using another scan option, such as Apple Image Capture.

Step 1: Install the HP Easy Scan app

Make sure HP Easy Scan is installed on the Mac, and then set up the printer connection.

Make sure your printer is on and connected to your Mac with a USB cable or local wireless network.
Open Finder , select Applications, and then look for HP Easy Scan.
- If HP Easy Scan displays in the list, open it. On the upper bar, click HP Easy Scan, and then click Check for Updates. Download any available updates, and then reopen the app.
- If HP Easy Scan does not display, download and install the HP Easy Scan app from the App Store, and then open the app.
In HP Easy Scan, click the Scanner drop-down menu, and then select your printer.

If your printer does not display, click Browse Scanners, and then select your printer from the list. If your printer still does not display, skip to What if HP Easy Scan cannot find my printer in Frequently asked questions (FAQs).

Step 2: Set scan preferences

Before you scan a document or photo, set preferences such as resolution, color mode, orientation, or page size.

Open HP Easy Scan, and then make sure your printer is selected from the Scanner drop-down menu.
Open the Presets drop-down menu, and then select a scan job.
- If you are scanning a simple item, such as a single, one-sided, letter-size document, select one of the suggested shortcuts, and then skip to the next step. You can crop, rotate, or change the brightness of your scan later.
- If you are completing a more complex scan job, such as a multi-page, legal-size, or detailed document or photo, click Edit Settings, and then continue with these steps.
Change scan settings, such as orientation, color mode, resolution, and page size.
If you are scanning two-sided documents (duplex), select the Scan both sides of page check box.
Click Done to save the presets for this scan job.

Step 3: Scan and edit

Scan documents and photos from the scanner glass or document feeder, edit the scan, and then save it.

Scan from the scanner glass

Scan documents or photos from the scanner glass.

Place the first item you want to scan face-down on the scanner glass, aligning it with the guide at the edge of the glass.
In HP Easy Scan, click Scan.

The printer scans your document or photo, and then a thumbnail preview displays.
If you want to add pages or scan a two-sided document, click Add on the bottom bar, flip the item or place the next item on the scanner glass, and then click Scan.
Click the thumbnail of a scanned item in the left panel, and then click Edit to adjust colors, straighten, or crop the scan.
Click Send in the bottom right corner of the window, and then click Folder.
Select a name, destination, file format, and quality for your scan.
If you want your scan saved as a single file, make sure you select the Save all items to a single file check box.

note:
Not all file types can be saved as a single file. If the check box does not display, select a different file type.
Click Save.

Scan from the document feeder

Scan documents from the automatic document feeder (ADF).

caution:
Do not load photos into the ADF.

Load all pages into the ADF. Look for a graphic with arrows on the document feeder to help you load your pages correctly.

note:
Do not overfill the document feeder. If necessary, you can add pages to your scan job later.
Click Scan.

The printer scans all documents in the ADF, and then a preview displays.
Follow any prompts to flip and re-load the pages for duplex scanning.
Click the thumbnail of a scanned item in the left panel, and then click Edit to adjust colors, straighten, or crop that item.
To add pages to your scan, click Add on the bottom bar, load more documents into the ADF, and then click Scan.
To remove pages from a multi-page scan, click the thumbnail on the left panel, and then click Delete on the bottom bar.
To reorder pages in a multi-page scan, click and drag pages on the left panel.
Click Send in the bottom right corner of the window, and then click Folder.
Select a name, destination, file format, and quality for your scan.
If you want your scan saved as a single file, make sure you select the Save all items to a single file check box.

note:
Not all file types can be saved as a single file. If the check box does not display, select a different file type.
Click Save.

Scan with HP Smart

Scan documents or photos from your printer to your Mac, and then save your scans or share them via email or social media.

Go to 123.hp.com, type your printer model, and then follow the instructions to download and install the app.

note:
Not all printers are supported by the HP Smart app at this time.
Open the HP Smart app, and then follow the instructions to add your printer.
Click the Scan tile.
From the Scan window, change any settings to match the scan job, and then click Scan.

The scanned document or image displays on the Preview window.
Click Edit.
Adjust the border, rotate, crop, or straighten the image, if necessary, and then click Apply.
Click Add Pages to add pages to your scan job, if necessary, and then print, save, or share the scan.

For more information, go to Using the HP Smart App (Mac).

Scan with Apple Image Capture

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

Place the document or photo print side down on the scanner glass, and then close the scanner lid.

If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

caution:
Do not load photos in the ADF.
Open Finder , and then click Go in the top menu bar.
Click Applications, and then double-click Image Capture.
Click your printer name in the Devices or Shared list.

note:
If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
Click Show Details at the bottom of the screen.

A preview of the scan displays, and then change any of the following settings:
- Scan Mode: Select the scanning bed or automatic document feeder.
- Kind: Set scan as color, black and white, or optimized for text only documents.
- Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.
- Size: Use a standard paper size or select the Use Custom Size option.
- Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.
- Name: Type a name for the saved scan file.
- Format: Select the file type for the scan.
  
  note:
  To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.
- Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.
Click Scan.

Frequently Asked Questions (FAQs)

Review these frequently asked questions about scanning to your Mac.

What if HP Easy Scan cannot find my printer?

HP Easy Scan might not find your printer if the software or driver needs to be updated. Try the solutions below, and then try to add your printer to HP Easy Scan.

Update HP Easy Scan: Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.
Reinstall the print drivers: Click the Apple menu , click System Preferences, and then click Printers and Scanners. Right-click or control-click the blank space in the list of printers, and then click Reset printing system. After resetting the printing system, go to 123.hp.com, search for your printer, and then install the recommended software.

If none of the above solutions worked, try scanning with another app, such as the HP Smart app or Apple Image Capture.

Where are my scans saved?

After you complete a scan, the folder the scans are saved in displays next to the Where or Scan to option, depending on your software. Open the drop-down menu to change the folder.

Using the Where menu to select a folder to save the scan to

How do I scan to email?

Automatically attach a scan to an email with options on the printer control panel or with the Image Capture app on the Mac.

Confirm the following requirements for the scan to email feature. If you do not meet these requirements, you can manually attach the file to an email message by saving the scan to a folder on the computer.
- Scan to email works best when a local email client, such as Apple Mail, is installed and set up on the computer.
- Web-based email accounts (Gmail, Yahoo Mail, Hotmail) must be configured through your local email client to scan to them. Check your local email support site for additional information.
Start the scan.
- Printers with touchscreen or LCD menu control panels: From the Scan menu on the printer, select your computer name, and then select Email as PDF or Email as JPEG A new email message automatically opens on the computer.
  
  Some Web-enabled HP printers have a Scan to Email app in the Apps menu that sends emails from the printer using your printer's ePrint email address.
- Printers with buttons only or printers without scan to email menu options: Continue to the next step to start the scan from the computer.
Open Finder , click Go in the top menu bar, click Applications, and then double-click Image Capture.
Click your printer name in the Devices or Shared list, and then click Show Details at the bottom of the screen, if necessary.

After the preview of the scan displays, change the following settings:
- Scan Mode: Select the scanning bed or automatic document feeder.
- Scan to: Select Mail.
- Name: Type a name for the scan file.
- Format: Select the file type for the scan. When you select the PDF or TIFF format, the Combine into single document feature is available to save multiple page documents or multiple images into a single file.
Click Scan.

A new email message automatically opens with the scan attached.

How do I save a scan as an editable text file?

Optical Character Recognition (OCR) software installs with the driver for some HP multifunction printers. If HP Easy Scan has the option to save scans as RTF or TXT files, you can scan documents that you can edit.

Search the Mac for scan, and then click HP Easy Scan in the list of results.

HP Easy Scan opens.
Scan a document or photo using the app.
Click Send, and then select Folder.
Click the Format menu, and then find RTF or TXT.
- If RTF or TXT formats are available, select one, and then click Save to save the scan as editable text.
- If RTF or TXT formats are not available, your printer did not ship with OCR software. To scan as editable text, install software from a third-party vendor such as FineReader or Readiris. HP recommends that you contact the vendor to see if your printer is compatible, and for steps to use the software.

What if I cannot scan from the printer or a connection error displays?

If an error displays on the printer when you try to scan, make sure the correct driver is installed, troubleshoot network issues, and make sure the scan to computer connection is enabled.

Use the following list of troubleshooting tips to resolve the issue:

Restart the computer and printer: Turning the devices off and on again can restore the connection between the printer and the Mac.
Install the HP driver: The HP driver is required to enable the scan button on the printer. If you have not installed the driver yet, go to 123.hp.com, type your printer model, and then follow the instructions to complete the printer setup.
Enable the scan to computer connection: From the Printers & Scanners window, click Options & Supplies > Utility > Scan to Computer to enable the connection. If you cannot find HP Utility, try another tip.
Use another scanning method or app: If you cannot scan to your Mac from your printer, try using an app, such as HP Smart or HP Easy Scan, or another method, such as Scan to Email or Scan to Network.
Troubleshoot network and USB connection issues: Go to one of the following documents for additional scan connection troubleshooting.
- Network Scanner Connection Error (Mac)
- USB Scanner Connection Error (Mac)

What if the Save button is greyed out in HP Easy Scan?

Troubleshoot issues that can disable the Save button when scanning with HP Easy Scan.

The Prefix field is blank: Confirm that a name for the scanned item is in the Prefix field.
No write access to the selected folder: If you do not have permission to access the folder you want to save the scan to, save to a folder that you can access.
An older version of HP Easy Scan is installed: In the top menu bar, click HP Easy Scan, and then click Check for Updates to install the latest version.

What if 'Scan to Computer Cannot Be Enabled' displays?

A Scan Unsuccessful error displays on the printer. The Enable Scan to Computer function in HP Utility displays one of the following errors.

Scan to Computer Cannot Be Enabled

The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from www.hp.com/support, and then try again.

These errors occur when Apple's AirScan driver is active instead of the HP scan driver when the Scan button is pressed on the printer. To resolve this problem, enable Scan to computer from the HP Utility.

Turn the printer off, and then on.
On the Mac, open Finder , click Go in the top menu bar, and then click Applications.
Double-click the HP folder, and then double-click HP Utility.

note:
If you cannot find HP Utility, try scanning with another app or method, such as HP Easy Scan or Scan to Email.
Click All Settings, click Scan to Computer, and then select the box next to Enable Scan to Computer.
On the printer control panel, navigate to the scan menu or icon, and then select your computer name.
Start a scan job.
- If you can scan, the issue is resolved.
- If the issue persists or returns after rebooting the Mac, restart the printer again or try using another app or method, such as HP Easy Scan or Scan to Email.

How do I set up Scan to Network?

Create a shared folder on your Mac, and then configure the connection in the HP Embedded Web Server (EWS) to use the Scan to Network feature on your printer control panel.

note:
Scan to Network is only available on select printers.

Make sure your printer is connected to the same wireless network as your Mac.
Create a folder on your Mac.
On the top bar, click the Apple icon , and then click System Preferences.
In the System Preferences window, click Sharing.
Select the File Sharing check box, and then click the Plus sign under Shared Folders.
Navigate to the folder you created, and then click Add.
Add your unsername under Users, if necessary.
Click Options, make sure the Share files and folders using SMB check box is selected, and then click Done.
Open a browser, type the printer IP address into the search bar, and then hit Enter to open the EWS.

note:
To find the printer IP address, open the Wireless menu on the printer control panel.
On the Home tab of the EWS, click Scan to Network Folder.
Click the New Folder icon.
Type a Display Name, type the Network Path, and then click Next.
- The Display Name is what you want the folder to display as on the printer control panel. It does not have to be the same name as the shared folder on your Mac.
- The Network Path is the Mac's IP address followed by the name of the shared folder on your Mac. To find your Mac's IP address, click the Apple icon , click System Preferences, and then click Network. The IP address displays next to Status.
Follow the on-screen instructions to type your username and password, create a security pin, if desired, and then click Next.
Follow the on-screen prompts to save and test the Network Path.

The Scan to Network Folder feature is configured and your shared folder displays on the printer control panel.