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HP PCs - Go Back to a Previous Version of Windows (Windows 10)

This document applies to HP and Compaq computers that were upgraded to Windows 10 from Windows 8 or Windows 7.
If you installed Windows 10 in the past ten days, you have the option to return to the version of Windows you were using before the upgrade. Use the Go Back feature in Windows 10 to restore Windows 8 or Windows 7 on your computer.
The Go Back option will only be available for ten days after the installation of Windows 10. If you perform a disc cleanup, refresh, or reset in Windows 10, you will not have the option to go back. If you have deleted the windows.old file from your computer, you will not have the option to go back. If your installation required an external USB drive you must use the same drive to go back.
For business computers, operating system installation may be managed at the IT level and may not be available in Windows to roll back to a previous version. To verify, contact your company's IT department or your local IT service.

Before you begin

Before you go back to a previous version of Windows, do the following:
  • Although your personal files should not be affected by going back, it is recommended that you should back up all important data (personal files, photos, videos, documents, applications, software, etc.) before going back, to avoid any possibility of losing your important data. See Backing Up Your Files (Windows 10, 8) for more information.
  • If you were using a different password with the previous Windows version on your computer, you might need your old password.
  • Keep your PC powered on and plugged in to a power source for the duration of the go back.
  • After going back, you will need to reinstall some apps and programs, and any settings changes will be lost.

Go back

Use the following procedure to go back to a previous version of Windows:
  1. In Windows, search for go back, and then click Go back to an earlier build.
    Figure : Go back
    Go back to an earlier build
  2. The Recovery window opens in Settings. In the Go back to an earlier build section, click Get started.
    Figure : Get started
    Get started
  3. On the Why are you going back? screen, select an answer, type more details into the Tell us more field (optional), and then click Next.
    Figure : Why are you going back?
    Why are you going back? survey
  4. Read the What you need to know screen, and then click Next.
    Figure : What you need to know
    What you need to know
  5. Windows reminds you that you will need your old password, if applicable. Click Next.
    Figure : Don't get locked out
    Don't get locked out password reminder
  6. Click Go back to an earlier build.
  7. Wait while your system is restored to the previous version of Windows. Do not turn off or unplug the computer.
    When Go Back is complete, log in with the user account and password from your previous version of Windows.






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