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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Printers - HP Solution Center is Missing after Upgrading to Windows 10

This document is for printers that use a Windows built-in driver.
After upgrading a computer to Windows 10, HP Solution Center cannot be found. Your printer might use a Windows built-in driver that does not support HP Solution Center.

Step 1: Confirm your printer does not support a full feature print driver

Before using your printer with the Windows built-in driver, make sure your printer does not support the full feature print driver.
  1. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.
  2. Scroll down the page to select Driver-Product Installation Software, if necessary.
    • If 'Full Feature Software and Drivers' displays, click Download, and then follow the on-screen instructions to install the print driver.
    • If 'Full Feature Software and Drivers' does not display, your printer uses a Windows built-in driver that does not support HP Solution Center. Continue to the next step.

Step 2: Use your printer with the Windows built-in driver

Review the following table to complete common printing tasks with the Windows 10 built-in driver.
  • Open HP Printer Assistant or HP Solution Center printer management software
    These HP applications do not install with the built-in driver. Workarounds are available to complete printer management tasks.
  • Print from a Start app: Not all apps have a print option.
    Click the menu icon , and then click Print.
  • Print from a desktop app
    Open the document or photo that you want to print, click File, and then click Print to select your printer and change any settings.
  • Fax
    Use the buttons and menus on the printer control panel.
  • Check estimated ink levels
    View the ink level indicators on the printer control panel, if available. Or, print a self-test page or printer status report from the control panel.
  • Change print settings
    In Windows, search for and open Devices and Printers. Right-click the icon for your printer, and then click Printing Preferences. Change any print settings, and then click OK.
  • Scan: Scanning from the printer scan button or icon is not supported with the Windows built-in driver. Use one of the following methods to scan from the computer instead:
    Scan with USB-connected printers:
    • Windows Scan app (Windows 10 only): Supports scanning from most HP all-in-one printers. Go to Windows Scan at the Microsoft Store (in English) to install.
    • HP Scan & Capture app (Windows 10 and 8): Scan photos or documents using your printer or the camera on your computer.
    • Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan.
    • Paint: In Windows, search for and open Paint. Click File, and then click From scanner or camera.
    Scan with network-connected printers:
    1. Get the printer IP address from the printer control panel or by printing a network configuration page.
    2. Type the IP address in the address line of a web browser such as Internet Explorer, and then press Enter to open the printer Embedded Web Server (EWS).
      Typing a printer IP address in the web browser address bar
    3. On the Scan tab, click the Webscan application.
    4. Select the Image type, and then click Scan.
    5. Right-click the scan in the browser window, click Save Picture as, and then click Save.

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