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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP SmartStream for PageWide XL and Designjet full version

To install a licensed HP SmartStream version follow this steps:

note:
You need a valid SmartStream license to install it, contact your HP partner to order it. The required licenses are one preflight license that will give you rights to install the software on any computer on your network and a printer license for each printer that you want to connect. All the printers connected to SmartStream need the PostScript license.
To activate Dongle licenses from previous HP Desigjet SmartStream go directly to Step 2, and select dongle licenses option in the license activation main screen of step 3. You don’t need to order new EON licenses in order to activate this dongle licenses
  • Step 1: Install the license manager (If it is already installed in your local network move to step 2)
  • Step 2: Install HP SmartStream software
  • Step 3: Add licenses to license manager
  • Step 4: Configure printers
1-Install the license manager (If it is already installed in your local network move to step 2)
Where to install the license manager? The license manager is a software that will give rights to use SmartStream to all the computers in your local network. License manager can be installed on any Windows OS PC, but only one license manager should be installed on a network, in order to have all the licenses in the same license manager.
The recommendation for simple installations, where only one SmartStream is going to be used is to install license manager on the same computer where SmartStream will run.
As all the computers that will run SmartStream have to be connected always with license manager, in case of multiple SmartStream installation, the license manager has to be installed in a computer that is always available for the rest.
License manager installation.Download License Manager and execute the installation package on the computer that you have decided to install it. Follow the screen instructions. After that write down the computer Hostname or IP address where you have installed the License Manager.
note:
License manager software cannot be installed in an operating system running in a virtual machine.
2- Install HP SmartStream software.
Download SmartStream software and execute the installation package in a the computer you want to use SmartStream and follow the wizard instructions This Step have to be done in every computer where you want to use SmartStream.
3- Add licenses to license manager.
If it is the first installation of SmartStream and your licenses are still not installed in the License manager, Select Activate the license and introduce the hostname or IP address of your license manager that you have installed on step 1 (normally this step is performed automatically by the software). If you are installing SmartStream in the same computer where license manager is running you can type localhost. Then select Add license and enter your Entitlement order number (EON) and the email address of your HP partner. Check the EON clicking on the right arrow. After selecting activate your SmartStream will be ready to work. If you don’t have internet connection on this point, when clicking on the right EON activation arrow you will get an exclamation mark, the license will have to be installed following the offline licensing activation process described in the installation manual.
If you are installing SmartStream not for the first time and you already have a license manager configured and running in your network you only have to Select Activate the license and introduce the hostname or IP address of your license manager that you have installed on step 1 and your software will be ready to be used 1 (normally this step is performed automatically by the software).
4- Configure printers.
It is recommended to upgrade you printer to latest firmware version you can download it here by selecting your printer model . Printers connected to SmartStream need a PostScript license. The last step is enter your Printers host name or IP address in the Printer tap of preferences menu.

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