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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Printers - Using the HP Smart App (Windows 10)

This document is for HP printers and the HP Smart app for Windows 10 computers.
The HP Smart app includes tools to print, scan, check ink levels, and set up your printer on a wireless network.
Figure : Example of the HP Smart app icon
Example of the HP Smart app icon
Step 1: Install the HP Smart app
Install the HP Smart app, and then add your printer.
On your Windows 10 device, go to HP Smart (in English) to get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.
The app searches for printers connected to the network.
  • If you have one printer connected to the network, the app automatically selects your printer. If you have more than one printer on the network, click the printer icon , click Select a Different Printer, and then select your printer from the list.
    Figure : Selecting a different printer
    Selecting a different printer
  • If you are setting up a new printer on the network, click the plus sign , click Set up a new printer, and then follow the on-screen instructions to complete the setup. If you have more than one printer on the network and want to set up a new printer, click the plus sign , click Add printer not listed, click Set up a new printer, and then follow the on-screen instructions to complete the setup.
Step 2: Print or scan documents and photos
On the HP Smart app home screen, click a tile to print or scan an item from your printer, or scan images with your Windows 10 device's camera.
Figure : Example of the HP Smart app home screen
Example of the HP Smart app home screen
Frequently asked questions (FAQs)
Read the following sections for more information about using the app and troubleshooting issues.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag United States

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