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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Printers - Computer Does Not Meet Minimum Requirements Error (Windows)

This document is for HP printers and Windows computers.
The following message displays when you try to install HP printing software:
Computer does not meet minimum system requirements
This error displays because the computer does not have enough hard drive space, memory, or other items required to install and use the HP printing software.
  note:
If this error occurs while installing the HP Solution Center, you can bypass the error by pressing SHIFT + CTRL while clicking the Cancel button. The installation continues, but performance might be severely impacted.
You can find the system requirements from your printer's product specifications. To use your printer on the computer, upgrade the computer so that it meets the minimum system requirements. Search the HP website to see if compatible software is available for your printer.
  1. Turn on the printer.
  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.
  3. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.
    The software results page for your printer displays with the default operating system selected.
  4. If you need to change the operating system, click Change, select your version, and then click Change.
  5. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.
If you are unable to download and install a driver from the HP website, go to Installing and Using Your Printer With the Windows Built-in Driver to use a basic or in-OS driver.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag United States

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