Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

hp-concentra-wrapper-portlet

Actions

HP Printers - Windows 10 Built-in Driver Failed to Install

This document is for HP printers and computers with Windows 10.

When you connect the printer to your computer wirelessly, with a USB cable, or an Ethernet cable, Windows 10 does not automatically install the built-in printer driver.

This video shows the steps to follow if the built-in driver failed to install in Windows 10

Click here to see this video in full screen on YouTube.

Step 1: Remove the printer from Devices and Printers

Remove any icons for your printer from the Devices and Printers folder.

If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
Turn the printer off and on again, and make sure that it is in a ready state.
Search Windows for devices, and then click Devices and Printers in the list of results.
Right-click the printer icon () for your printer, and then click Remove Device. Follow the on-screen instructions to complete the process.
If multiple icons exist for the printer, remove them all.

Step 2: Connect your printer to the computer

Before installing the built-in driver, connect the printer to the computer or to your wired or wireless network. Refer to the section that matches your connection type for steps to connect the printer.

USB connection to your computer

Connect the printer to the computer with a USB cable.

Make sure your computer is turned on and connected to the Internet.
Turn on the printer.
Connect a USB cable to the USB port on the rear of the printer , and then to the computer.
If a Found new hardware window displays, follow any prompts to install the driver, and then try to print.
- If you can use your printer, your driver installed, and you do not need to continue with the steps in this document. Continue to the frequently asked questions in this document for more information.
- If you cannot use your printer, continue to the next step.

Wireless (Wi-Fi) connection to your network

Connect the printer to your network with the Wireless Setup Wizard on the printer, or use a router that supports Wi-Fi Protected Setup (WPS).

Step 1: Connect the printer with the Wireless Setup Wizard

Most printers with a touch or text navigation control panel have a Wireless Setup Wizard tool available through the Setup, Network, or Wireless menu. Use the guided tool to select your network name and then enter the password to connect the printer to your network.

If your printer does not have one of these control panel types, continue to the next step.

Gather the following items:
- Network name (SSID)
- Network security password (WEP key or WPA passphrase)
- A computer that is connected to your wireless network
- Your wireless-capable printer: Place it close to the computer during the installation
Make sure the printer, router, and computer are on.
Make sure the computer and printer are connected to the same wireless network.
Disconnect any USB or Ethernet cables from the printer.
On the printer control panel, touch the Setup, Network, or Wireless menu.
Touch Wireless Setup Wizard, and then follow the on-screen instructions to connect the printer.

Step 2: Connect the printer with Wi-Fi Protected Setup (WPS)

If your printer has a basic control panel (no touchscreen or text navigation), or the Wireless Setup Wizard method did not work, try using Wi-Fi Protected Setup (WPS) to connect the printer.

note:
Both your printer and wireless router must support the WPS push button connection type. Consult your printer and wireless router manuals to confirm if they support it. If not supported, you must use the USB or wired connection type (if available) to use your printer with this driver.

This video shows how to use Wi-Fi Protected Setup to connect to a wireless network

The following video demonstrates how to use Wi-Fi Protected Setup to connect your printer to a wireless network.

On the printer control panel, press and hold the Wireless button .
Release the button when the wireless light starts blinking.
Within two minutes, press and release the WPS button on your wireless router.
Wait up to two minutes while the printer and router establish a network connection.

Wired connection to your network

Connect the printer and the computer to your router with a standard Ethernet cable.

Step 1: Prepare for the connection

Before installing the driver, make sure you have a functioning network router and an Ethernet cable.

Make sure you have a network router with available Ethernet ports.
Make sure your computer is connected to the router if it is not already connected.
Obtain an Ethernet cable. Do not use a standard telephone cable.
Ethernet cable: Connector is wide and has eight wires

Telephone cable (do not use): Connector is narrow and has between two and six wires

Step 2: Connect the printer to the network

Use the Ethernet cable to connect the printer to your wired router or network hub.

Turn on the printer.
Remove any plug or protective cover from the Ethernet port on the rear of the printer.
Connect the Ethernet cable to the printer and an available port on the router.

Step 3: Set Windows Update to automatically download driver software

Open Windows Device Installation Settings and confirm that your computer is set to automatically download driver software.

In Windows, search for and open Change device installation settings.
In the Device Installation Settings window, select the Yes option, and then click Save Changes.

Step 4: Install the printer driver with the Add Printer wizard

Use the Add Printer tool in Windows to install the built-in driver.

note:
If you already connected the printer to the computer with a USB cable and you can print, the driver installed. If you are having issues printing, continue with the following steps.

In Windows, search for and open Control Panel.
Click Devices and Printers, and then click Add a printer.
On the Choose a device or printer to add to this PC window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with these steps.
Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.
Click Next.
Select the port to be used by your printer, such as USB001 for a USB connected printer, and then click Next.
Click Windows Update, and then wait for the print drivers to update.
Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
- If your printer is in the list, select it, click Next, and then follow the on-screen instructions to install the driver.
- If your printer is not in the list, click the back arrow in the upper left corner of the window two times to return to the Find a printer by other options step, and then continue with these steps.
Select Add a printer using TCP/IP address or hostname, and then click Next.
Select Autodetect from the Device type drop-down list.
Type your printer IP address into the text box, and then click Next.

To find the printer IP address, print a Wireless Network Test report or a Network Configuration page.
Wait for the computer to connect to the printer, and then click Next to install the print driver.