HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions

hp-hero-support-search

Actions

Example: “Laserjet P1102w driver” or “HP Pavilion 17-f002na will not turn on”

hp-share-print-widget-portlet

Actions

Information

HP fraudulent caller alert - protect yourself from scams
Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.
View article

hp-concentra-wrapper-portlet

Actions

HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

Common TouchPad gestures

Disabling the TouchPad

Opening the Touchpad Settings

Button clicking using a TouchPad

Customize tapping gestures

Scrolling using a ClickPad

Navigating using multi-finger gestures

Adjusting TouchPad or ClickPad pointing sensitivities

Turning all ClickPad gestures off and on

Troubleshooting when TouchPad does not work

Opening the Mouse properties

Updating the driver through Windows Update

This document pertains to HP notebooks using Windows 10.

A TouchPad or ClickPad is a pointing device with a touch-sensitive surface located on the palm rest of the notebook. On some notebooks, the right side of the TouchPad has a vertical line that indicates a scroll function. Additionally, two or more buttons that function as left and right buttons on a conventional mouse pointing device usually accompany the TouchPad. On ClickPads, taping the lower left or lower right corners functions as left or right buttons on a conventional mouse pointing device.

note:

Depending on your hardware and version of Windows 10, and some graphics and information in this document might vary slightly. Because Touchpads and Clickpads are very similar the instructions and graphics below, with very few exceptions, are interchangeable. Some settings might not apply to both, but the steps are similar.

Figure : Example TouchPad - Not all features are available on all PCs.

TouchPad LED

Touch-sensitive area

Left-click button

TouchPad on/off button

Vertical scroll zone

Right-click button

Figure : Example ClickPad

The TouchPad can be configured to interpret various gestures on its surface as different actions. For example, if the TouchPad has been configured to do so, a two-finger leftward swipe while browsing a website takes you to a previously viewed page; or, double-tapping the TouchPad while the cursor hovers over a text file opens the file in your default text editor.

You can adjust the sensitivity of the TouchPad, enable or disable the features and gestures, and change the functionality of the buttons.

note:

HP constantly improves its products and provides software updates. HP recommends periodically checking for software, drivers, and system BIOS updates to ensure you get the maximum functionality out of your notebook and TouchPad pointing device. To learn how to find the latest software and drivers, please see the section Updating the driver through Windows Update or the HP document Obtaining Software and Drivers.

Common TouchPad gestures

The most commonly used TouchPad actions are gesture-based and provide shortcuts for quickly navigating in and working with windows and files. Most TouchPad models and software can perform all the gestures listed. In some cases these features are disabled in the TouchPad software, and only need to be enabled or configured.

	Swipe your finger across the TouchPad to move the cursor on the screen.
	Tap the TouchPad once to single-click and twice to double-click the cursor.
	To rotate an image or portion of the screen, place two fingers on the TouchPad and then rotate them. TouchPad rotation only works in those applications that already have a rotate function, such as a photo browser.
	To drag-and-drop an item, tap the TouchPad twice to select the item, swipe your finger to move it, and then lift your finger to release it.
	To scroll a window, a screen, or a list, place two fingers on the TouchPad, then swipe them from side to side or up and down. Lift your fingers to stop scrolling.
	To zoom-in or -out while working in a window, place two fingers on the TouchPad and move them outward to zoom-in and inward to zoom-out. TouchPad zooming only works in those applications that already have zoom functions, such as a photo browser or word processor.

Disabling the TouchPad

Follow these steps to disable the Touchpad when an external USB mouse is attached. You can also determine if the taskbar has a Touchpad icon and how it appears.

In the Windows search box, type TouchPad.

From the results list click TouchPad settings.
Click Additional settings.

Figure : Clicking Additional settings
To disable the Touchpad when using a USB mouse, check Disable external pointing device when external USB pointing device is attached.

Figure : Disabling the Touchpad
To determine if the icon for the Touchpad is displayed in the taskbar, and if it is, how it appears, make the appropriate selection under Tray Icon.

Figure : Tray Icon settings

Opening the Touchpad Settings

TouchPad and ClickPad configuration options are located on the TouchPad properties page. Use the following steps to open the properties page and enable or disable individual settings.

In the Windows search box, type TouchPad.

From the results list click TouchPad settings.
Click Additional settings.

Figure : Clicking Additional settings
Click the TouchPad Settings or the ClickPad Settings tab . If you have a Synaptics device, the tab includes the Synaptics icon and might vary from the graphic.

Figure : ClickPad settings
You can adjust the TouchPad settings for scrolling, clicking, sensitivity, edge behaviors, and gesture actions to suit your personal preferences.

note:

Not all notebooks use a Synaptics TouchPad or ClickPad; however, all touchpads have similar features and configuration options.

Figure : ClickPad Properties page
The Properties window is divided into three areas to help you with TouchPad or ClickPad configuration.
- The left side of the window lists gestures and actions. Click to highlight individual gesture or action. When highlighted, select the Help icon to find out more information or select the Settings icon to change the settings.
- The lower right side shows the finger movement associated with the gesture or action.
- The upper right side shows the on-screen response to the finger movements.
Turn on or off individual gestures by clicking on the checkbox next to each item. A checkmark in the checkbox indicates that gesture is enabled.

Button clicking using a TouchPad

The TouchPad has dedicated left- and right-click buttons give you the same functionality as the buttons on an external pointing device. The ClickPad uses the lower left and lower right side of the pad as the left- and right-click buttons. You can also tap and drag an item in the same way as you click and hold the left button on an external pointing device to drag an item around the screen. Clicking and tapping are enabled and pre-configured by default.

Turn on or off individual gestures by clicking on the checkbox next to each item. A checkmark in the checkbox indicates that gesture is enabled.

Customize buttons (TouchPad)

By default, the left and right buttons function as left-click and right-click buttons. You can customize button clicks from the TouchPad Properties page. Use the following steps to customize the buttons.

note:

Depending on your computer model and its configuration, the options in this section might be available. If they are, the screens vary slightly. but the procedures are the same.

In the Windows search box, type TouchPad.

From the results list click TouchPad settings.
Click Additional settings.

Figure : Clicking Additional settings
Click the Buttons tab. Under Button configuration you can make selections to customize the button functions.

Figure :

Customize clicking

You can customize actions for finger clicks from the ClickPad Properties page. Use the following steps to adjust and customize clicking.

In the Windows search box, type TouchPad.

From the results list click TouchPad settings.
Click Additional settings.

Figure : Clicking Additional settings
Open the ClickPad Settings.

Figure : ClickPad settings
Click to highlight Clicking. If the checkbox next to Clicking does not contain a check mark, click the checkbox until a check mark displays to enable clicking.

Figure : Clicking on the properties page
Click the Settings icon to adjust clicking settings.

Figure : Clicking settings window
Customize one-finger, two-finger, three-finger, and corner click actions by clicking on the down icon to open the click action menu for each item. Scroll through the menu to make your selection. Some selections required additional information. If the Configure button is enabled after your selection, click Configure and follow the instructions.
Click the Close button to return to the properties screen.
Click the Apply button to apply your changes, and then select OK to exit the properties screen.

Customize tapping gestures

Single- and double-tap gestures mimic the single- and double-click behavior on an external pointing device. Use the following steps to adjust and customize tapping.

Open the ClickPad Settings.

Figure : ClickPad settings
Click to highlight Tapping. If the checkbox next to Tapping does not contain a check mark, click the checkbox until a check mark displays to enable tapping.

Figure : Tapping on the properties page
Click the Settings icon to adjust the tapping settings. You can make the following adjustments:
- Tap and Drag - Adjusts how you use the TouchPad to drag items on the computer screen.
- TouchPad Disable Zones Settings - Allows using tapping to enable or disable the TouchPad
- Top Left Action - Adjusts the length of time the TouchPad is disabled.
Figure : Tapping settings window
Click the Close button to return to the properties screen.
Click the Apply button to apply your changes, and then select OK to exit the properties screen.

Scrolling using a ClickPad

Dedicated horizontal and vertical scroll gestures allow you to scroll inside a program window. These are enabled and pre-configured by default. You can customize and adjust how you scroll using one finger or two fingers and how the TouchPad or ClickPad responds to gestures near the edge.

Adjust single finger scrolling

Use the following steps to adjust your TouchPad or ClickPad for single finger scrolling.

Open the ClickPad Settings.

Figure : ClickPad settings
Click to highlight Scrolling. If the checkbox next to Scrolling does not contain a check mark, click the checkbox until a check mark displays to enable scrolling.

Figure : Scrolling on the properties page
Click the Settings icon to adjust scrolling settings. You can make the following adjustments:
- Scrolling Speed - Adjusts the speed of scrolling.
- Set Scrolling Region - Adjusts the size of the scrolling region. The scrolling region is defined by the cross-hatched area. Click and drag the small black squares to make the region larger or smaller.
- Enable vertical scrolling - Allows scrolling by sliding your finger up or down the left side of the TouchPad in the left side scrolling region.
- Enable horizontal scrolling - Allows scrolling by sliding your finger along the lower edge of the TouchPad in the lower scrolling region.
- Enable ChiralScrolling - Allows scrolling continuously with one, smooth, circular motion on the TouchPad.
- Enable EdgeMotion when scrolling - Continues scrolling when your finger reaches the edge of the TouchPad.
- Enable Coasting - Continues scrolling after you lift your finger off the Touchpad.
Figure : Scrolling settings window
Click the Close button to return to the properties screen.
Click the Apply button to apply your changes, and then select OK to exit the properties screen.

Adjust Two-Finger Scrolling

Two-Finger Scrolling allows you to scroll vertically or horizontally from anywhere on the TouchPad surface, not just the designated scrolling area. Use the following steps to enable and customize Two-Finger Scrolling.

Open the ClickPad Settings.

Figure : ClickPad settings
Two-Finger Scrolling is located under MultiFinger Gestures. If you do not see Two-Finger Scrolling, click the Arrow icon to the left of the MultiFinger Gestures checkbox.
Two-Finger Scrolling. If the checkbox next to Two-Finger Scrolling does not contain a check mark, click the checkbox until a check mark displays to enable scrolling.

Figure : Two-Finger Scrolling on the properties page
Click the Settings icon to adjust scrolling settings. You can make the following adjustments:
- Scrolling speed - Adjusts the speed of scrolling.
- Enable vertical scrolling - Allows scrolling by sliding your fingers up or down on the TouchPad.
- Enable horizontal scrolling - Allows scrolling by sliding your fingers left or right on the TouchPad.
- Enable reverse scrolling direction - Changes the direction of scrolling.
- Enable EdgeMotion when scrolling - Continues scrolling when your fingers reach the edge of the TouchPad.
- Enable Coasting - Continues scrolling after you lift your fingers off the Touchpad.
Figure : Two-Finger Scrolling settings window
Click the Close button to return to the properties screen.
Click the Apply button to apply your changes, and then select OK to exit the properties screen.

TouchPad edge behavior when scrolling

Scrolling behavior at the edge of the TouchPad is controlled within the scrolling settings pages. Under the settings for single finger or two finger scrolling, you can enable or disable EdgeMotion when scrolling. When enabled, EdgeMotion simplifies long-distance pointer motions. When you reach the edge of the TouchPad, the pointer continues to move until you lift your fingers off the TouchPad. Customize EdgeMotion using the following steps.

Open the ClickPad Settings.

Figure : ClickPad settings
EdgeMotion is located under Pointing. If you do not see EdgeMotion, click the Arrow icon to the left of the Pointing checkbox.
Click to highlight EdgeMotion. If the checkbox next to EdgeMotion does not contain a check mark, click the checkbox until a check mark displays to enable edge scrolling.

Figure : EdgeMotion on the properties page
Click the Settings icon to adjust edge scrolling settings.

You can make the following adjustments:
- EdgeMotion - Enables or disables EdgeMotion for specific tasks. Choose to use EdgeMotion always, or only when using the tap-and-drag gesture.
- EdgeMotion Region - Adjusts the size of the edge regions. The edge is defined by the cross-hatched area. Make the edge regions larger or smaller by clicking and dragging the small black squares.
- EdgeMotion Speed - Controls the speed of the edge scrolling. Use the slider to adjust the speed.
Figure : EdgeMotion settings window
Click the Close button to return to the properties screen.
Click the Apply button to apply your changes, and then select OK to exit the properties screen.

Navigating using multi-finger gestures

MultiFinger gestures provide shortcuts to frequently used applications or easy navigation within an application. To customize these gestures from the properties page, click the Arrow icon

, to the left of the MultiFinger Gestures checkbox to open the MultiFinger options. If the checkbox next to MultiFinger Gestures does not contain a check mark, click the checkbox until a check mark displays.

Enabling Pinch Zoom

Zooming in and out is available within many applications. Click to highlight Pinch Zoom. If the checkbox next to Pinch Zoom does not contain a check mark, click the checkbox until a check mark displays to enable pinch zooming.

Figure : Pinch Zoom on the properties page

Clicking the Settings icon

opens a window that allows you to control response to pinch zooming.

Figure : Pinch Zoom settings window

Enabling Rotating

Rotating is available for some objects and for photos. Click to highlight Rotating. If the checkbox next to Rotating does not contain a check mark, click the checkbox until a check mark displays to enable rotate gestures.

Figure : Rotating on the properties page

Clicking the Settings icon

opens a window that allows you to select rotating options. TwistRotate allows you to turn items like photos using two fingers in a motion similar to turning a knob. Rotate turns items in 90 degree increments.

Figure : Rotating settings window

Navigating within applications using Three-Finger Flick

Both Two-Finger Scrolling and Three-Finger Flick can be configured to navigate within applications. Enabling and customizing Two-Finger Scrolling is described in the Adjust Two-Finger Scrolling section of this document. Three-Finger Flick is used to browse the Internet or scroll through photos. Use the following the steps to enable Three-Finger Flick.

Open the properties page. For more information on opening the properties page go to the TouchPad or ClickPad properties section of this document.
Three-Finger Flick is located under MultiFinger Gestures. If you do not see Three-Finger Flick, click the Arrow icon , to the left of the MultiFinger Gestures checkbox.
Click to highlight Three-Finger Flick. If the checkbox next to Three-Finger Flick does not contain a check mark, click the checkbox until a check mark displays to enable flicking.

Figure : Three-Finger Flick on the properties page
For more information about Three-Finger Flick, click the Help icon next to Three-Finger Flick.

Opening and switching applications using the TouchPad or ClickPad

Three-Finger Press, Four-Finger Flick, and Edge Swipes can be use to navigate between applications. Three-Finger Press opens identified applications when enabled. Four-Finger Flick can be used to switch between applications, minimize a window, or restore a window. Enable Edge Swipes allow you to switch applications or navigate on the Start screen.

note:

Depending on your computer model and its configuration, the options in this section might be available. If they are, the screens vary slightly. but the procedures are the same.

Use the following steps to enable and customize Three-Finger Press.

Three-Finger Press is located under MultiFinger Gestures. Open MultiFinger Gestures by clicking the Arrow icon to the left of the MultiFinger Gestures checkbox.
Click to highlight Three-Finger Press. If the checkbox next to

Three-Finger Press does not contain a check mark, click the checkbox until a check mark displays.

Figure : Three-Finger Press on the properties page
Click the Settings icon to select programs that open when you use Three-Finger Press.

Figure : Three-Finger Press Select programs window

Use the following steps to enable and customize Four-Finger Flick.

Four-Finger Flick is located under MultiFinger Gestures. Open MultiFinger Gestures by clicking the Arrow icon to the left of the MultiFinger Gestures checkbox.
Click to highlight Four-Finger Flick. If the checkbox next to Four-Finger Flick does not contain a check mark, click the checkbox until a check mark displays.

Figure : Four-Finger Flick on the properties page
Click the Settings icon to choose Four-Finger Flick options. Enable or disable either horizontal or vertical flicks. When enabled:
- A Four-Finger Horizontal Flick to the right opens the applications switcher.
- A Four-Finger Horizontal Flick to the left opens the previously used application.
- A Four-Finger Vertical Flick downward minimizes or restores the window on your desktop.
- A Four-Finger Vertical Flick upward opens the application switcher.
Figure : Four-Finger Flick settings window

For more information about Four-Finger Flicks, click the Help Button on the Four-Finger Flick settings page.

To enable Enable Edge Swipe, click the checkbox next to Enable Edge Swipe until a check mark is displayed. Once enabled, a swipe toward the center of the TouchPad does the following:

From the left edge, switches to the previously open application.
From the right edge, opens or closes the Charms bar.
From the top edge, opens or closes the application bar.

Adjusting TouchPad or ClickPad pointing sensitivities

Pointing settings allow you to adjust how the pointer moves in response to your gestures. Pointing includes Sensitivity, Momentum, and Accessibility features.

To customize these settings from the properties page, click the Arrow icon

to the left of Pointing to open the Pointing options.

TouchPad or ClickPad Sensitivity

The Sensitivity options allow you to adjust the responsiveness of the TouchPad to the pressure of your touch. Click to highlight Sensitivity.

Figure : Sensitivity on the properties page

Clicking the Settings icon

opens a window that allows you to control how much finger pressure must be applied before the TouchPad responds.

Figure : Sensitivity settings window

TouchPad or ClickPad Momentum

The Momentum options provides trackball-like responsiveness from the TouchPad. Click to highlight Momentum. If the checkbox next to Momentum does not contain a check mark, click the checkbox until a check mark displays to enable the momentum options.

Figure : Momentum on the properties page

Clicking the Settings icon

opens a window that allows you to control how far the pointer glides and whether it stops at the screen edge or bounces back.

Figure : Momentum settings window

ClickPad Accessibility

The Accessibility options allow you to specify and limit how the pointer responds. Click to highlight Accessibility.

Figure : Accessibility on the properties page

Clicking the Settings icon

opens a window that allows you to adjust the following accessibility features:

Sticky Borders - Restricts the pointer to the active window.
Slow Motion - Reduces the speed of the pointer for improved accuracy. Select your choice of Shift or Ctrl keys to enable or disable Slow Motion.
Constrained Motion - Limits pointer motion to purely horizontal or vertical. Select your choice of Shift or Ctrl keys to enable or disable Constrained Motion.

Figure : Accessibility settings window

Turning all ClickPad gestures off and on

If you want the TouchPad or ClickPad to function like a standard notebook mouse that does not use gestures, you can turn off these features.

To turn all gestures off:

From the taskbar, find and right-click the ClickPad icon, or other pointing device icon in the Windows system tray.

Figure : Opening the ClickPad settings
Uncheck Enable Gestures.

Figure : Enable Gestures unchecked

To turn gestures back on, replace the check by Enable Gestures in the pop-up menu.

Troubleshooting when TouchPad does not work

There are several options for troubleshooting your TouchPad when it is not working. Use the following steps, until a solution is found.

This video shows how to troubleshoot the TouchPad on notebooks in Windows 10

Click here to see this video in full screen on YouTube.

On some touchpads you can turn on or off the TouchPad by double tapping in the upper left corner of the TouchPad. Double tap to turn the TouchPad on, repeat to turn the TouchPad off.

Figure : TouchPad On/Off Switch
Perform a hard reset by following the steps in the HP document Performing a Hard Reset or Forced Reset. A hard reset clears the driver instructions. Your computer rereads all instructions from the drivers and software stored in the Operating System which can solve some problems.
Be sure you have the latest drivers for your TouchPad. Use the following steps to install the latest drivers.
1. Go to the HP Drivers and Downloads web page. Enter your computer model number and then click Go.
2. Select your computer model from the list of results.
3. Select your operating system from the drop down menu and then click Next.
4. Scroll down to select the driver category Driver - Keyboard, Mouse and Input Devices.
5. Click the Download button next to the appropriate TouchPad or ClickPad driver. The file downloads to your Downloads folder
6. Open your Downloads folder and double-click to install the latest driver. Follow on-screen instructions to complete the installation.
Return the computer to a software configuration when the TouchPad was working by restoring the system to a time when the touchpad was working correctly. For more information go to Using Microsoft System Restore (Windows 10 and 8).

Opening the Mouse properties

Mouse configuration options are located on the TouchPad or ClickPad properties page. Use the following steps to open the properties page and enable or disable individual settings for the mouse.

In Windows, search mouse.

From the results list click Change your mouse settings.
Click Additional mouse options.

Figure : Additional mouse options
On the Mouse Properties window, select Buttons, and then Other Pointing Devices, or your specific mouse, from the drop down menu.

Figure : Mouse Properties

Select the desired settings for your mouse.
- Buttons - to select settings for the buttons: for right or left hand, clicking speed, and other settings.
  
  Figure : Mouse buttons settings
- Pointers - to customize the pointer features to your own preferences.
  
  Figure : Pointer settings
- Pointer Options - to select settings such as pointer (or cursor) speed, trails and other settings.
  
  Figure : Pointer Options
- Wheel - to select settings for vertical or horizontal scrolling.
  
  Figure : Wheel settings
- Hardware - to view information about the mouse.
  
  Figure : Hardware information

Updating the driver through Windows Update

If you are unable to turn on a TouchPad or ClickPad on your laptop, follow these steps to find and install updated software and hardware drivers for your computer with Windows 10.

In the Windows search box, type Check for updates, and then click Check for updates in the results list.
Click one of the following options, if presented, on the Windows Update window:
- If updates are available to download, click Install now.
  
  Figure : Install now
- If no updates are currently listed, click Check for updates, and then click Install now if Windows detects updates.
  
  Figure : Check for updates