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HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

This document pertains to HP notebooks using Windows 10.
  note:
Depending on your version of Windows 10, some graphics and information in this document might vary slightly.
A TouchPad or ClickPad is a pointing device with a touch-sensitive surface located on the palm rest of the notebook. On some notebooks, the right side of the TouchPad has a vertical line that indicates a scroll function. Additionally, two or more buttons that function as left and right buttons on a conventional mouse pointing device usually accompany the TouchPad. On ClickPads, clicking the lower-left or lower-right corners functions as left or right buttons on a conventional mouse pointing device.
    Figure : Example TouchPad - Not all features are available on all PCs.
    A full-featured Touchpad.
  1. TouchPad LED
  2. Touch-sensitive area
  3. Left-click button
  4. TouchPad on/off button
  5. Vertical scroll zone
  6. Right-click button
Figure : Example ClickPad
Example ClickPad
The TouchPad can be configured to interpret various gestures on its surface as different actions. For example, if the TouchPad has been configured to do so, a two-finger leftward swipe while browsing a website takes you to a previously viewed page; or, double-tapping the TouchPad while the cursor hovers over a text file opens the file in your default text editor.
You can adjust the sensitivity of the TouchPad, enable or disable the features and gestures, and change the functionality of the buttons.
  note:
HP constantly improves its products and provides software updates. HP recommends periodically checking for software, drivers, and system BIOS updates to ensure you get the maximum functionality out of your notebook and TouchPad pointing device. To learn how to find the latest software and drivers, please see the section Updating the driver through Windows Update or the HP document Obtaining Software and Drivers.
Common TouchPad gestures
The most commonly used TouchPad actions are gesture-based and provide shortcuts for quickly navigating in and working with windows and files. Most TouchPad models and software can perform all the gestures listed. In some cases these features are disabled in the TouchPad software, and only need to be enabled or configured.
Swipe your finger across the TouchPad to move the cursor on the screen.
Tap the TouchPad once to single-click and twice to double-click the cursor.
To rotate an image or portion of the screen, place two fingers on the TouchPad and then rotate them.
TouchPad rotation only works in those applications that already have a rotate function, such as a photo browser.
To drag-and-drop an item, tap the TouchPad twice to select the item, swipe your finger to move it, and then lift your finger to release it.
To scroll a window, a screen, or a list, place two fingers on the TouchPad, then swipe them from side to side or up and down. Lift your fingers to stop scrolling.
To zoom-in or -out while working in a window, place two fingers on the TouchPad and move them outward to zoom-in and inward to zoom-out.
TouchPad zooming only works in those applications that already have zoom functions, such as a photo browser or word processor.
Opening the ClickPad properties
TouchPad and ClickPad configuration options are located on the TouchPad properties page. Use the following steps to open the properties page and enable or disable individual settings.
  1. In Windows, search for mouse.
    From the results list, click Mouse & touchpad settings.
  2. Click Additional mouse options.
    Figure : Additional mouse options
    Devices window in Setting with Additional mouse options selected
  3. On the ClickPad tab, click Settings.
    Figure : ClickPad Settings
    Mouse Properties with ClickPad tab and Settings selected
  4. On the General tab, you find the following settings:
    • General - Set Pointing Speed, Tapping, Scrolling, and Gestures.
      Figure : General settings
      General settings
    • Click - Set tap and drag, and two or three finger clicks.
      Figure : Click settings
      Click settings
    • Scroll - Customize the scrolling characteristics.
      Figure : Scroll settings
      Scroll settings
    • Gestures - Set two finger pinching and rotating gestures
      Figure : Gestures
      Two finger gesture settings
  5. In the Advanced tab, there are more settings.
    • SmartSense - Set palm interference on the touchpad and advanced filters.
      Figure :
      Advanced and SmartSense tab open
    • Motion - Adjust the touch pressure to activate the clickpad and travel of the cursor.
      Figure : Motion
      Motion settings
    • EdgeMotion - Set scrolling or dragging when your finger is at the edge of the clickpad.
      Figure : EdgeMotion
      Settings for scrolling and dragging at the edge of the touchpad
    • Accessibility - Set cursor slow motion by pressing specified keys.
      Figure : Accessibility
      Accessibility settings
    • About - Display touchpad and patent information.
      Figure : About tab
      About tab with touchpad and patent information
  6. Turn individual gestures on or off by clicking on the box next to each item. A check in the box indicates that gesture is enabled.
Opening the Touchpad properties
TouchPad and ClickPad configuration options are located on the TouchPad properties page. Use the following steps to open the properties page and enable or disable individual settings.
  1. In Windows, search mouse.
    From the results list, click Mouse & touchpad settings.
  2. Click the TouchPad Settings or the ClickPad Settings tab of Mouse Properties. If you have a Synaptics device, the tab includes the Synaptics icon and might vary from the graphic.
    Figure : Mouse properties screen
    TouchPad settings tab with touchpad settings selected
  3. You can adjust the TouchPad settings for scrolling, clicking, sensitivity, edge behaviors, and gesture actions to suit your personal preferences.
      note:
    Not all notebooks use a Synaptics TouchPad or ClickPad; however, all touchpads have similar features and configuration options.
    Figure : ClickPad Properties page
    Touchpad properties page for Synaptics TouchPads.
  4. The Properties window is divided into three areas to help you with TouchPad or ClickPad configuration.
    • The left side of the window lists gestures and actions. Click to highlight individual gestures or actions. When highlighted, select Help to find out more information or select Settings to change the settings.
    • The lower-right side shows the finger movement associated with the gesture or action.
    • The upper-right side shows the on-screen response to the finger movements.
  5. Turn individual gestures on or off by clicking on the box next to each item. A checkmark in the box indicates that gesture is enabled.
Enabling a TouchPad or ClickPad
Follow these steps to turn on, or enable, a TouchPad or ClickPad.
  1. Click the Device Settings or the ClickPad Settings tab of Mouse Properties. If you have a Synaptics device, the tab includes the Synaptics icon .
    Figure : Device Settings
    Mouse properties page with Settings and Device Settings highlighted.
  2. Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.
      note:
    If you want to turn off TouchPad, click Disable.
Button clicking using a TouchPad or ClickPad
The TouchPad has dedicated left and right-click buttons give you the same functionality as the buttons on an external pointing device. The ClickPad uses the lower-left and lower-right side of the pad as the left and right-click buttons. You can also tap and drag an item in the same way as you click and hold the left button on an external pointing device to drag an item around the screen. Clicking and tapping are enabled and pre-configured by default.
Scrolling using a TouchPad or ClickPad
Dedicated horizontal and vertical scroll gestures allow you to scroll inside a program window. These are enabled and pre-configured by default. You can customize and adjust how you scroll using one finger or two fingers and how the TouchPad or ClickPad responds to gestures near the edge.
Navigating using multi-finger gestures
MultiFinger gestures provide shortcuts to frequently used applications or easy navigation within an application. To customize these gestures from the properties page, click the Arrow , to the left of the MultiFinger Gestures box to open the MultiFinger options. If the box next to MultiFinger Gestures does not contain a check, click the box until a check displays.
Adjusting TouchPad or ClickPad pointing sensitivities
Pointing settings allow you to adjust how the pointer moves in response to your gestures. Pointing includes Sensitivity, Momentum, and Accessibility features.
To customize these settings from the properties page, click the Arrow to the left of Pointing to open the Pointing options. For more information on opening the properties page go to the TouchPad or ClickPad properties section of this document.
Preventing accidental clicks (mouse cursor moves while typing)
The sensitivity of your touchpad might lead to inadvertent clicks or the cursor jumping around on the screen. To reduce the likelihood of the cursor jumping due to accidentally brushing the Touchpad, try one of the following recommendations.
Adjust the Touchpad delay settings to reduce accidental touches. To adjust the delay settings:
  1. In Windows, search Mouse & touchpad settings.
    From the results list click Mouse & touchpad settings.
  2. Click to open the menu under Touchpad.
    Figure : Open the Touchpad Menu
    Open the Touchpad Menu
  3. Select a longer delay to reduce the likelihood of accidental cursor jumps and clicks.
    Figure : Touchpad Medium delay selected
    Touchpad Medium delay selected
  4. If problems continue, reduce TouchPad sensitivity. Use the information included in the TouchPad or ClickPad Sensitivity section in this document to reduce Touchpad sensitivity.
Turning all TouchPad gestures off and on
If you want the TouchPad to function like a standard notebook mouse that does not use gestures, you can turn off these features.
To turn all gestures off:
  1. From the Start screen, right-click the Synaptics Pointing Device , or other pointing device in the Windows system tray.
  2. Select Disable Gestures.
    Figure : Turning gestures off
    Taskbar icon for pointing device properties with Disable Gestures highlighted.
To turn gestures back on, remove the check from Disable Gestures in the pop-up menu.
Troubleshooting when the TouchPad does not work
There are several options for troubleshooting your TouchPad when it is not working. Use the following steps, until a solution is found.
TouchPad troubleshooting
  1. On some touchpads you can turn the TouchPad on or off by double tapping in the upper-left corner of the TouchPad. Double tap to turn the TouchPad on, repeat to turn the TouchPad off.
    Figure : TouchPad On/Off Switch
    TouchPad On/Off Switch
  2. Perform a hard reset by following the steps in the HP document Performing a Hard Reset or Forced Reset. A hard reset clears the driver instructions. Your computer rereads all instructions from the drivers and software stored in the Operating System which can solve some problems.
  3. Be sure you have the latest drivers for your TouchPad. Use the following steps to install the latest drivers.
    1. Go to the HP Drivers and Downloads web page. Enter your computer model number and then click Go.
    2. Select your computer model from the list of results.
    3. Select your operating system from the drop down menu and then click Next.
    4. Scroll down to select the driver category Driver - Keyboard, Mouse and Input Devices.
    5. Click Download next to the appropriate TouchPad or ClickPad driver. The file downloads to your Downloads folder
    6. Open your Downloads folder and double-click to install the latest driver. Follow on-screen instructions to complete the installation.
  4. Return the computer to a software configuration when the TouchPad was working by restoring the system to a time when the touchpad was working correctly. For more information go to Using Microsoft System Restore (Windows 10 and 8).
Updating the driver through Windows Update
If you are unable to turn on a TouchPad or ClickPad on your laptop, follow these steps to find and install updated software and hardware drivers for your computer with Windows 10:
  1. In Windows, search for and open Settings, then click Update & security.
  2. Click Update & security.
    Figure : Settings
    Settings with Update and security selected
  3. Click Check for updates.
    Figure : Update & security
    Updates and security with Check for updates selected
  4. Windows Update checks for recent updates.
    Figure : Checking for updates
    Windows Update checking for updates
  5. The available updates are displayed and installed automatically.
    Figure : Updates
    Windows updates being installed
  6. Restart the computer.

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