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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04640679

Version: 2

Advisory: HP EliteBook 840 G1 Notebook PC and HP ZBook 14 Mobile Workstation - 4k Monitor Connected to Docking Station Is Limited to Low Resolution

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 17-Apr-2015

Last updated : 17-Apr-2015

DESCRIPTION
There is an obvious resolution difference between two connected 4k external monitors.
Example:
Using two 4K monitors, one connected to the DisplayPort of the computer and one connected to the DisplayPort of the 2013 Ultra-Slim Docking station; the monitor connected directly to the computer has the expected resolution (3840 x 2160 @ 60 Hz) but the monitor connected to the docking station DisplayPort is limited to 2048 x 1536 @ 60 Hz.
This is due to an issue with the installed AMD video driver.

SCOPE
Information in this document applies to the following:
Computer:
  • HP EliteBook 840 G1 Notebook PC
  • HP ZBook 14 Mobile Workstation
Operating System:
Microsoft Windows 8.1 Pro
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
AMD High Definition (HD) Video Driver and Control Panel
Version: 14.301
Revision: A Pass: 44
NOTE: A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP EliteBook 840 G1 Notebook PC, HP ZBook 14 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04640679

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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