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HP Customer Support - Knowledge Base

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    Find Windows 11 and Windows 10 support help. Click here

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HP Scanjet - Scanners not supported in Windows 10

Products not supported

The following older scanners are not supported and do not have any HP driver options available for use in Microsoft's Windows 10 operating systems:
  • HP 1000 Photo Scanner
  • HP Network Scanjet 4 Scanner series
  • HP Network Scanjet 5 Scanner series
  • HP Photosmart Photo Scanner
  • HP Photosmart s20 Photo Scanner series
  • HP Photosmart 1200 Photo Scanner
  • HP Scanjet Office Scanner (PC/ISA)
  • HP Scanjet Original series
  • HP Scanjet Plus Scanner series
  • HP Scanjet IIc and IIp Scanner series
  • HP Scanjet 3c and 3p Scanner series
  • HP Scanjet 4c, 4p, and 4s Scanner series
  • HP Scanjet 5p and 5s (PC) Scanner series
  • HP Scanjet 2100c Scanner series
  • HP Scanjet 2200c Scanner series
  • HP Scanjet 2300c Scanner series
  • HP Scanjet 2400 digital Flatbed Scanner
  • HP Scanjet G2410 Flatbed Scanner
  • HP Scanjet G2710 Photo Scanner
  • HP Scanjet 2380 Digital Flatbed Scanner
  • HP Scanjet Professional 3000 Sheet-feed Scanner
  • HP Scanjet 3200c Scanner series
  • HP Scanjet 3300c Scanner series
  • HP Scanjet 3400c Scanner series
  • HP Scanjet 3500c, 3530c, and 3570c Scanner series
  • HP Scanjet 3670 Scanner
  • HP Scanjet 3690 Digital Flatbed Scanner
  • HP Scanjet 3770 Digital Flatbed Scanner
  • HP Scanjet 3800 Photo Scanner
  • HP Scanjet 3970 Scanner series
  • HP Scanjet 4070 Photosmart Scanner series
  • HP Scanjet 4100c Scanner series
  • HP Scanjet 4200c Scanner series
  • HP Scanjet 4300c Scanner series
  • HP Scanjet 4370 Photo Scanner series
  • HP Scanjet 4400c and 4470c Scanner series
  • HP Scanjet 4500c and 4570c Scanner series
  • HP Scanjet 4600 Scanner series
  • HP Scanjet 4850 Photo Scanner
  • HP Scanjet 4890 Photo Scanner
  • HP Scanjet 5000 Sheet-feed Scanner
  • HP Scanjet 5100c Scanner series
  • HP Scanjet 5200c Scanner series
  • HP Scanjet 5300c and 5370c Scanner series
  • HP Scanjet 5400c and 5470c Scanner series
  • HP Scanjet 5490c Scanner series
  • HP Scanjet 5500c and 5550c Scanner series
  • HP Scanjet 5530 Photosmart Scanner
  • HP Scanjet 6100c Scanner series
  • HP Scanjet 6200c Scanner series
  • HP Scanjet 6250c Scanner series
  • HP Scanjet 6300c Scanner series
  • HP Scanjet 6350c and 6390c Scanner series
  • HP Scanjet 7000 Sheet-feed Scanner
  • HP Scanjet Enterprise 7000 s2 Sheet-feed Scanner
  • HP Scanjet 7400c, 7450c, and 7490c Scanner series
  • HP Scanjet Enterprise 7500 Flatbed Scanner
  • HP Scanjet 7650 Document Flatbed Scanner
  • HP Scanjet 7650n Networked Document Flatbed Scanner
  • HP Scanjet 7800 Document Sheet-feed Scanner
  • HP Scanjet 8200c Scanner series
  • HP Scanjet 8250 Automatic Document Feeder
  • HP Scanjet 8250 Digital Flatbed Scanner
  • HP Scanjet 8290 Digital Flatbed Scanner
  • HP Scanjet 8300gp Graphics Art Scanner
  • HP Scanjet 8300 Professional Image Scanner
  • HP Scanjet 8350 Document Flatbed Scanner
  • HP Scanjet 8390 Document Flatbed Scanner
  • HP Scanjet G3010 Photo Scanner
  • HP Scanjet N6010 Document Sheet-feed Scanner
  • HP Scanjet N7710 Document Sheet-feed Scanner
  • HP Scanjet N8420 Document Flatbed Scanner
  • HP Scanjet N8460 Document Flatbed Scanner
  • HP Scanjet Enterprise 9000 Sheet-feed Scanner
If your product is not listed here, it is supported. Go to Scanners Supported in Windows 10 (c04635830) (in English) for more information or go to www.hp.com/go/support to search for a driver download.

What can I do?

HP drivers and software created for older Microsoft Windows operating systems might provide a scan workaround in Microsoft 10 for some products but are not guaranteed.
Some products listed above are compatible with select third-party software. For more information about scan software alternatives, go to Third-party scan software solutions (c03479564) (in English).
If these alternatives do not work, consider an upgrade to a newer HP product that will work with Microsoft's newer operating system.

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