hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP ScanJet - Scanner driver and software support for Windows 10

Introduction

This document provides details on the scanners that have driver and/or software support for the Microsoft Windows  10 operating system. Some older Scanjets have limited, basic feature software support only. This is based on customer demand and the continued evolution of technology standards. Use the following information to find out the level of support offered for your scanner and where to obtain it.
note:
When upgrading from an older version of Windows to Window  10, HP recommends first uninstalling and removing existing HP drivers and software before installing the recommended solution listed below.

Driver and software types

For some scanners there are multiple driver types you can select depending on the environment:
  • HP Scan software - Recommended where available, the HP Scanning software is either included on the HP Windows  10 CD/DVD that came with a new scanner or is available for download from www.hp.com.
  • Basic feature driver (Basic driver) - This download can be used when no other solution is available to provide basic Windows Imaging Application (WIA) features.
  • Smart Document Scan software (TWAIN) - Full feature software for use by customers that do not have imaging applications and need TWAIN-compatible software. SDSS 2.x requires downloading and installing the ISIS/TWAIN driver and utilities and the SDSS software. SDSS 3.x requires downloading and installing the TWAIN only and SDSS software.
  • Kofax Virtual ReScan (VRS) software (ISIS) - Download for use by customers that require the document-processing features of Kofax VRS. Requires downloading and installing both the ISIS driver and the Kofax VRS.
  • ISIS/TWAIN - Download includes driver and utilities only (no scan application) for both ISIS and TWAIN for use by customers that have either ISIS-compatible and/or TWAIN-compatible imaging applications.
  • ISIS - Download including driver and utilities only (no scan application) for use by customers that have ISIS-compatible imaging applications.
  • TWAIN - Download including driver and utilities only (no scan application) for use by customers that have TWAIN-compatible imaging applications.

Supported Scanners

The following list of scanners are supported in Windows  10 with either the full feature CD that came with the scanner, or full feature software or basic drivers available for download from www.hp.com/support. Available drivers are indicated with a green check mark ().
Some older scanners may have come with a full feature HP software CD created for older versions of Windows might not install in a newer Windows operating system. For these scanners, download the scanner software from www.hp.com/support.
Legend
= Not available
= Available
= Available with limitations
= USB connection
= Network connection (wired only)

NA = Does not apply
Windows  10 solutions for PC & Laptop
Compatibility requirements
Administrators
HP ScanJet Model
PC/Laptop support
Recommended solution 3
CD/DVD available
Install connection 1
Scan connection 1
Other Solutions available for download 2
200
300
1000 mobile
Note: The 1000 Photo Scanner is not supported.
Pro 2000 s1
Pro 2000 s2
Pro 2500 f1
Pro 3000 s2
Pro 3000 s3
Pro 3000 s4
Pro 3500 f1
N4000 snw1
Pro 4500 fn1
Enterprise
Flow 5000 s2
Enterprise
Flow 5000 s3
Enterprise
Flow 5000 s4
Enterprise
Flow 5000 s5
5590/5590p
Enterprise
Flow 7000 s2
Enterprise
Flow 7000 s3
Enterprise
Flow N7000 snw1
Enterprise
Flow 7500
8270
Flow 8500 fn1
Digital Sender Flow
N/A
N/A
N/A
N/A
Flow 8500 fn2
Digital Sender Flow
G3110
G4010
G4050
N6310
N6350
Enterprise
Flow N9120
Enterprise
Flow N9120 fn2
If your scanner is not listed here, then the scanner is not officially supported by HP. For more information, go to Products Not Supported in Windows  10.
Some scanners listed above and ScanJets that do not have scan software available from HP.com are compatible with select third-party software. For more information about scan software alternatives for Windows, go to Third-party scan software solutions.

Footnotes

Footnotes
1
To install the driver or to scan, you must connect the scanner to the computer using a supported connection type. Some scanners do not support network scanning or network installs. ScanJets do not support wireless installs. Use a USB cable connection.
2
Internet connection required.
3
HP Scanning software, and Smart Document Scan software are larger file downloads. If you are using a dial up connection, consider ordering the solution on CD if available. To check, click the link in the Recommended solution column for your scanner.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...