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HP PCs - Error Messages Display on a Blue Screen (Windows 10, 8, 7)

This document is for HP computers with Windows 10, Windows 8, or Windows 7 operating system.
There are many reasons that a computer does not start up or boot into the Windows operating system or displays a blue screen when operating. If your computer displays a blue screen, you will see or hear symptoms to indicate the general area of the problem. If you are not sure what the problem is, see one of the following HP support documents:
Use this document if the computer stops responding and displays a blue screen or continually restarts. In most cases, an error message or code is displayed on the blue screen, the computer does not respond to commands typed on the keyboard, and it is necessary to press and hold the power button for 15 seconds or more to turn off the computer.
Windows 10 and Windows 8
Example of a blue screen error in Windows 8
Windows 7
Example of a blue screen error in Windows 7
  note:
Depending on your version of Windows, some graphics and information in this document might vary slightly.
Follow the steps in this document to troubleshoot a blue screen error on your computer.
Step 1: Perform a hard reset
If a computer suddenly fails to boot properly, perform a hard reset as the first troubleshooting procedure.
Step 2: Disable automatic restart to view error messages
Many hardware driver or operating system errors cause the computer to display a specific error message before stopping the operation or shutting down the computer. However, if the computer is set to automatically restart on an error condition, the message might be cleared off the screen before you can see it or write it down. You can prevent the computer from restarting by disabling the automatic restart feature in Windows. This enables you to view any specific error messages when a blue screen error occurs.
Use one of the following sets of instructions to disable automatic restart on your computer:
Automatic restart is now disabled. When you restart the computer, if a specific startup error message displays, search the web for a specific solution.
Step 3: Search for specific error messages
The following are examples of the most common error messages that display in a blue screen, but yours might be different:
Example of a blue screen error code displaying the error message DRIVER IRQL NOT LESS OR EQUAL.
  • Error messages beginning with 0x.
  • Driver_IRQL_ Not_less_or_Equal (This error normally contains the name of the driver that is experiencing issues).
  • Whea_uncorrectable_Error.
Use the exact error text to search the following websites for solutions:
Step 4: Restore Windows to a previous point
System Restore undoes any recent changes that might be causing the blue screen error, including changing your settings and uninstalling recently installed software applications.
  note:
On most computers, System Restore points are created by default. Restore points might be disabled, depending on your configuration. Continue to the next step if system restore points are unavailable.
Step 5: Run hardware diagnostic tests using HP PC Hardware Diagnostics
Blue screen errors can be caused by problems with hardware components, such as the memory or hard drive. HP PC Hardware Diagnostics enables you to test the main components on your computer by selecting quick tests or longer, more complete tests. You can use HP PC Hardware Diagnostics even if the computer does not open to Windows.
For more information about running hardware diagnostic tests on your computer, including hardware testing options for computers that do not feature a UEFI, see one of the following documents:
For more information about running hardware diagnostic tests on your computer, see HP PCs - Testing for Hardware Failures.
  note:
To test the hardware on a computer with a Linux operating system, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. In the HP PC Hardware Diagnostics Windows section, click Download Diagnostics Windows, and then follow the on-screen instructions to download and install the software.
To download the latest version of the Hardware Diagnostics for Windows, go to the HP Hardware Diagnostics website. In the HP PC Hardware Diagnostics Windows section, click Download Diagnostics Windows, and then follow the on-screen instructions to download and install the software.
Downloading Hardware Diagnostics for Windows
Use the following sets of steps to run HP PC Hardware Diagnostics tests on the computer memory and hard drive:
There are three system tests; Fast Test, Quick Test, and Extensive Test. These tests check the system for basic functionality of the main components.
If you are ready to run the tests, use the instructions in the following sections. Start by using the System Fast Test to quickly identify hardware issues. After running the Fast Test, if no errors are found but your computer is still exhibiting symptoms of a hardware problem, run the Extensive Test.
If the error persists, continue to the next step.
Step 6: Install updates using HP Support Assistant
A blue screen error might occur if the computer BIOS or a device driver is out of date, or is incompatible with another hardware or software component. HP Support Assistant is designed to help you manage software updates.
If HP Support Assistant is not installed on your computer, you can go to the HP Support Assistant site to download and install the HP Support Assistant software.
  note:
HP Support Assistant is not available in Windows 10 S. Skip to the step to Install Windows Updates.
Use the following steps to find updates for your computer using HP Support Assistant:
  1. Connect to the Internet.
  2. From Windows, search for and open HP Support Assistant.
  3. Click Updates.
    Updates button on the HP Support Assistant Home screen
    HP Support Assistant displays the update status.
    Checking for updates in HP Support Assistant
  4. If updates are needed, HP Support Assistant displays a list of Important updates and Recommended updates. Select the updates you want to install, then click Download and install selected updates.
    Download and install selected updates in HP Support Assistant
    Make sure to install all important and recommended BIOS updates and device driver updates.
Step 7: Install Windows Updates
Sometimes a blue screen error occurs because you do not have the latest updates for Windows. Microsoft might have an update for Windows to resolve the blue screen error. Make sure to install all of the latest Windows Updates.
Use one of the following sets of steps to manually check for and install available updates using the Windows Update control panel:
Step 8: Recover or reset the computer
If none of the above actions resolved the error condition, back up your personal data, then recover or reset the computer. Depending on your version of Windows, refer to one of the following HP support documents:
Contact HP
If the solutions in this document did not fix the blue screen error, go to Contact Support to contact HP.

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