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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04584586

Version: 1

Advisory: HP Elite X2 1011 G1 Notebook PC - "Device Driver Software Was Not Successfully Installed" Message During Initial Setup

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Mar-2015

Last updated : 03-Mar-2015

DESCRIPTION
The following message appears during the initial setup of the HP Elite X2 1011 G1 Notebook PC:
Device driver software was not successfully installed
However, in the driver list, all have a green checkmark indicating that the drivers were installed and the hardware is ready to use.

SCOPE
Information in this document applies to the following:
Computer:
HP Elite x2 1011 G1
Operating Systems:
  • Microsoft Windows 8.1 (Standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
RESOLUTION
No action is required. The message is in error and all device drivers were installed and the devices should function normally.

Hardware platforms affected : HP Elite x2 1011 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04584586

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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