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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP PCs - Black or blank screen with blinking cursor after entering Windows password

This document pertains to all HP computers and tablets with Windows 10, 8 and 7.
Use the following steps if your computer stops at a black screen with a blinking cursor after entereing the Windows password.
  1. On the black screen, press Ctrl, Shift, ESC to open the Task Manager window.
  2. Click the Process tab.
  3. Look for one or both of the following tasks:
    • Run Once Wrapper
    • Run Once Wrapper (32-bit)
    Right-click the task, and then click the End task button. Windows should start normally.
  4. On the Windows 8 start screen type Control Panel then click Control Panel in the search results. In Windows 7, click Start then type Control Panel, then click Control Panel in the search results.
  5. From the Windows Control Panel, go to Programs and Features or Add/Remove Programs.
    Remove any of the following programs. Additionally, remove any other suspected programs that are not listed.
    Remove these suspected programs:
    Binkiland
    SevenZip
    Unchecky
    Image Repair
    SolutionReal
    Vosteran
    JetClean
    Speed Browser
    Web Bar 2.0.5273.16044
    mypcbackup
    Speed Checker
    Wincheck
    Omega Plus
    Spy Clear
    Word Proser
    Optimizer Pro
    Spyware Clear with PC Tech Hotline
    WSE_Binkiland
    Pepper Zip
    Storm Watch
    WSE_Taplika
    Pro PC Cleaner
    Strong Signal
    WSE_Vosteran
    Safe Search
    Taplika
    Then use antivirus or malware prevention software to remove any malware from the computer.
  6. If the problem persists, perform a full system recovery.

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Country/Region: Flag United States

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