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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Instant Ink - Where are My Ink Cartridges?

This document is for HP Instant Ink subscribers.
Find answers to common questions about replacement HP Instant Ink cartridges.

When will I get my HP Instant Ink cartridges?

Check the Ink Shipment section of your HP Instant Ink account page to see when your next shipment is estimated to ship.
Animation showing Ink Shipment information

New to the program?

Your ink cartridges arrive in the mail within 10 days of enrollment. You can track the shipment on the Ink Shipment section of your HP Instant Ink account page.

Missing an ink cartridge?

Check the Ink Shipment section of your HP Instant Ink account page to find shipment information. If your account shows a delivery, look around for the package or ask friends or co-workers who might have picked up the mail.
note:
Your printer must be online and HP Instant Ink cartridges must be inserted for shipments to trigger.
In countries/regions where Virtual Agent is available on your HP Instant Ink account page, you might be able to trigger shipment of replacement ink.
  1. Sign in to your HP Instant Ink account.
  2. At the top of your account page, click Virtual Agent.
    Virtual Agent icon
  3. Type Where’s my ink?, and then answer the questions.
  4. If you are eligible, click Ship Ink Now.
    Virtual Agent shipments typically take 7-10 business days to arrive.

Printing more than usual?

Check the Ink Shipment section of your HP Instant Ink account page to see if you have ink on the way. If you still have questions, use the link on your account page to contact HP.

How does HP Instant Ink know when to ship ink?

HP Instant Ink is a subscription service that sends ink before you need it based on your printing volume and ink levels. You might not receive ink cartridges every month. If you print many pages, you might receive multiple ink cartridges in a month.

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Country/Region: Flag United States

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