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HP Customer Support - Knowledge Base

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Limited Warranty for HP Designjet Cleaning and Maintenance Kits

This document is for HP 91, 761, 762, 771, 792, and LX600 Scitex Maintenance Cartridges; HP 614 Stitch Maintenance Cartridges; HP 780, 789, 790, and 792 Cleaning Kits; Designjet 210, 260, 280, 8000, 9000, 10000, L2550, L6550, T7100, T7200, Z6100, Z6200, Z6600, and Z6800 Printer Series; HP S300 and S500 Stitch Printers.
This warranty applies to HP Inkjet Cleaning and Maintenance kits.
note:
This warranty supersedes all previous warranties.

What this warranty covers

Each HP Inkjet cleaning and maintenance kit is warranted to be free from defects in materials and workmanship during the period of the warranty. This warranty pertains to any HP Inkjet cleaning and maintenance kit when used in its designated HP or authorized original equipment manufacturer (OEM) printing device. See the product manual for the printer to determine the correct cleaning and maintenance kit selection.

What this warranty does not cover

This warranty does not cover HP Inkjet cleaning and maintenance kits that have been remanufactured, refurbished, misused, or tampered with. If failure or damage to HP Inkjet cleaning and maintenance kits is attributable to the use of a non-HP, expired, or refilled ink cartridge, or to the use with a non-designated HP or unauthorized OEM printing device, HP is not responsible for the cost of replacement or refund of the purchase price.

How long the coverage lasts

The length of the Limited Warranty for HP Inkjet Cleaning and Maintenance Kits depends on the part, supply, and product number.
  • Cleaning rolls - until the “warranty ends” date printed on the product label is reached, or the end of the cleaning roll is detected, whichever occurs first.
  • Bottles and spittoons - until the reservoir is full.
  • Specific products:
    • HP 91, 761, 771, 773 Maintenance Cartridge – until a front panel message prompts replacement.
    • HP 792, 789/792 Ink Maintenance Kit – 90 days from purchase, or until a front panel message prompts replacement.
    • HP 789, 792, 831 Latex Maintenance Cartridges; HP 614 Stitch Maintenance Cartridges - until the "warranty ends" date printed on the cleaning cartridge is reached, or the end of the cleaning roll is detected, whichever occurs first. For best results, HP recommends replacement of the printhead cleaning kit if you have used the same cleaning roll for 6 months without reaching the end of it.

Warranty Ends date locations

To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
Figure : Warranty Ends date location
Image: Warranty ends example
Figure : Warranty Ends date location
Image: Warranty ends example
Figure : Warranty Ends date location
Image: Warranty ends example
Figure : Warranty Ends date location
Image: Warranty ends example
Figure : Warranty Ends date location
Image: Warranty ends example

What HP will do

HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.

How to make a claim or return an HP Inkjet product

If a problem with an HP Inkjet product occurs, visit the retailer, call the regional customer support phone number listed on the product insert, or click Product Support on the top-left of the page, click Other support options, and then click More HP support resources to see more support options.

How state, province, or country laws apply

This warranty gives you specific legal rights. You may have other rights that vary from state to state, province to province, or country to country.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HEWLETT-PACKARD SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR SATISFACTORY QUALITY. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL HEWLETT-PACKARD BE LIABLE FOR ANY INCIDENTAL, DIRECT, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES, OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE. SOME COUNTRIES, STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

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Country/Region: Flag United States

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