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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP JetAdvantage On Demand - Manage users as an administrator

Company administrators can manage users with HP JetAdvantage On Demand. Administrators can add and delete users, suspend user accounts, and view or edit user details such as the user's display name, email address, and phone number.
Use the following steps to add multiple users using a .csv file or to add one user at a time to an HP JetAdvantage On Demand account.

View or edit user details

  1. Log into the HP JetAdvantage On Demand web site with the company administrator user name and password.
  2. In the left navigation menu, click Manage Users. A list of all users displays.
  3. Click the View Details button in the same row as the user you want information about. The user's information displays.
  4. Click inside a text field to edit it. A cursor displays. Edit the user's First Name, Last Name, Email address, Phone Number, and/or Locale. Suspend the user's account by clicking Suspended. Re-activate a user's account at any time by clicking Active.
  5. When edits are complete, click the Save button in the bottom left corner of the page. Changes are saved and the new user information displays in the HP JetAdvantage On Demand account.

Add a user one at a time

To add a user one at a time, use the following steps:
note:
For information about how to import multiple users into HP JetAdvantage On Demand using a .csv file, go to Import multiple users into HP JetAdvantage On Demand using a .csv file.
  1. Log into the HP JetAdvantage On Demand web site with the company administrator user name and password.
  2. In the left navigation menu, click Manage Users.
  3. Click Add Users.
  4. Click Single User.
  5. Click inside a text box to add information. The user's First Name, Last Name, and Email address are required. The Verify Email text box must match what has been typed for the user's Email address. The user's Phone Number is optional.
  6. Verify that the Locale is correct, or select the appropriate language option from the pull down menu.
  7. In the Roles section, check the Company Admin box to make the user a company administrator, or leave the box unchecked to prevent the user from having administrative permissions. Company administrators can add and delete users, edit user details, suspend users and make them active again, and can change a user's role from User to Company Admin. Users do not have these permissions.
  8. Click the Save button. The new user is added to the list of current users, and the user receives an email with activation instructions.

Delete a user

When a company administrator deletes a user, any print jobs that have been queued by that user are also deleted.
  1. Log into the HP JetAdvantage On Demand website with the company administrator user name and password.
  2. In the left navigation menu, click Manage Users. A list of all users displays.
  3. Click the View Details button in the same row as the user you want to delete.
  4. Click Delete.
  5. Click Confirm to continue. A 'Success' message displays. The user is deleted from the list of users, and all of the user's queued print jobs are deleted.

Suspend a user and make them inactive

  1. Log into the HP JetAdvantage On Demand web site with the company administrator user name and password.
  2. In the left navigation menu, click Manage Users. A list of all users displays.
  3. Click the View Details button in the same row as the user you want to suspend or make inactive.
  4. Click Suspended, and then click Save. The user's status changes from Active to Suspended. A suspended user can not log into HP JetAdvantage On Demand, nor can they use HP JetAdvantage On Demand apps.

Make a user active or un-suspend a user

  1. Log into the HP JetAdvantage On Demand web site with the company administrator user name and password.
  2. In the left navigation menu, click Manage Users. A list of all users displays.
  3. Click the View Details button in the same row as the user you want to un-suspend or make active again.
  4. Click Active, and then click Save. The user's status changes from Suspended to Active. The user can now log into HP JetAdvantage On Demand and can use HP JetAdvantage On Demand apps.

Change a user's role

  1. Log into the HP JetAdvantage On Demand web site with the company administrator user name and password.
  2. In the left navigation menu, click Manage Users. A list of all users displays.
  3. Click the View Details button in the same row as the user whose role is being changed.
  4. In the Roles section, check the Company Admin box to make the user a company administrator, or leave the box unchecked to prevent the user from having administrative permissions. Company administrators can add and delete users, edit user details, suspend users and make them active again, and can change a user's role from User to Company Admin. Users do not have these permissions.
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