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HP Customer Support - Knowledge Base

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HP JetAdvantage On Demand - Log in and out of HP JetAdvantage On Demand app

A password is required to log into HP JetAdvantage On Demand. Log out of the web site to protect files from unauthorized access.

To log into HP JetAdvantage On Demand

  1. Using a supported internet browser, go to the HP JetAdvantage On Demand web site. A 'Sign-in' window displays.
    note:
    For a list of supported internet browsers, click here, and then go to the 'Supported web browsers' section.
  2. Click inside the User name text box. A cursor appears inside the text box.
  3. Type the email address that was used when the HP JetAdvantage On Demand account was set up.
  4. Click inside the Password text box. A cursor appears inside the text box.
  5. Type your password, and then click the Sign in button. A welcome page displays.
  6. Click the Go To Dashboard link to go to the dashboard. Or, click Launch App to see a list of documents that are in your personal HP JetAdvantage Private Print queue and ready for printing.

To log out of HP JetAdvantage On Demand

  1. When logged into the HP JetAdvantage On Demand web site, the account email address displays in the top right corner of the screen.
  2. Click the down arrow located to the right of the account email address.
  3. Click Sign Out. The HP JetAdvantage On Demand account is now logged out. Log back in by entering an email address and password, and then clicking the Sign in button.

Reset a forgotten password

A forgotten password cannot be retrieved, but a new password can be created.
  1. Go to the HP JetAdvantage On Demand web site. A login page displays.
  2. Click the Forgot your password? link, located below the Password text box. A 'Forgot your password?' page displays.
  3. Type the account email address, and then click the Submit button.
  4. Check the account email inbox for a message with instructions for changing the HP JetAdvantage On Demand password.
  5. Click the Choose a New Password link in the email message. A 'Reset your password' page opens.
  6. Type a New password, and then type the same password again into the Confirm your new password text field. The new password:
    • Must be at least 8 characters
    • Must contain at least 1 UPPER CASE character
    • Must contain at least 1 lower case character
    • Must contain at least 1 number or special character
    • Must have no white space
  7. Click the Submit button. The password is reset and you must now log into HP JetAdvantage On Demand with the new password.

Change a password

  1. Click My Profile. A 'My Profile' page displays.
  2. Click the Change your password link.
  3. Type your Current password.
  4. Type a New password, and then type the same password again into the Confirm new password text box. The new password:
    • Must be at least 8 characters
    • Must contain at least 1 UPPER CASE character
    • Must contain at least 1 lower case character
    • Must contain at least 1 number or special character
    • Must have no white space
  5. Click the Change password button. A confirmation message displays near the top of the window.
note:

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Country/Region: Flag United States

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