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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP UPD - Specifications

This document provides information about supported client and server operating systems for the current release of the HP Universal Print Driver (UPD) for Windows.
The minimum requirements for UPD 6.2.0 and newer are the following operating systems:
  • Windows 7 SP1
  • Windows 2008 R2 SP1
Client operating systems supported
  • Microsoft Windows 10 Pro; 32-bit and 64-bit
    • UPD Traditional Mode: Windows 10 desktop applications; Modern apps
    • UPD Dynamic Mode: Windows 10 desktop applications
  • Microsoft Windows 8 / 8.1 Pro, Enterprise; 32-bit and 64-bit
    • UPD Traditional Mode: Windows 8 desktop applications; Modern apps
    • UPD Dynamic Mode: Windows 8 desktop applications
  • Microsoft Windows 7 SP1* Starter, Home Premium, Professional, Enterprise, and Ultimate; 32-bit and 64-bit
    * Microsoft has ended mainstream support for this operating system. HP will continue to provide best effort support the current UPD and tools for the discontinued Windows operating systems.
Server operating systems supported
  • Microsoft Windows Server 2016 Foundation, Essentials, Standard, Datacenter
  • Microsoft Windows Server 2012 / 2012 R2 Datacenter, Enterprise and Standard Edition
    • Services: Terminal Server, Cluster Server
  • Microsoft Windows Server 2008 R2 SP1 Datacenter, Enterprise and Standard Edition
    • Services: Terminal Server, Cluster Server
Citrix
HP recommends reading and following the instructions outlined in the HP whitepaper HP Printers Supported in Citrix XenApp Server Environments available at www.hp.com/go/upd.
  • • Microsoft Windows Server 2012 and 2012 R2 Editions and Microsoft Server 2016
    • • Citrix XenApp and XenDesktop 7.x
  • Microsoft Windows Server 2008 R2 SP1 Edition
    • Citrix XenApp 6.0
    • Citrix XenApp 6.5
    • Citrix XenApp and XenDesktop 7.5 (supports Windows Server 2008 R2 SP1 operating system.)
Novell / Micro Focus
  note:
Novell iPrint has been rebranded to Micro Focus iPrint. For more information about using Novell iPrint, go to https://www.novell.com/products/iprint/.
Micro Focus iPrint is available with Open Enterprise Server (OES) and also as a Standalone version (iPrint Appliance).
Micro Focus iPrint offers a single, scalable solution for managing all of your printing across multiple office locations from any device. It lets your users print quickly, easily, and more securely.
Micro Focus iPrint provides secured enterprise print services for your desktops, laptops, and mobile devices. Micro Focus’s iPrint solution integrates with your existing corporate printers, regardless of the printing vendor or brand allowing you to deliver self-service printer provisioning to your device users. It even works with your current users in Microsoft Active Directory or eDirectory.
For Novell, HP UPD is supported in traditional mode only. Dynamic mode is not supported.
Pre-configuration of the driver using the HP Driver Configuration Utility (HP DCU) is supported so that administrators can define defaults before driver installation.
The iPrint clients are now available with iPrint server and not as a separate download. You should install the iPrint client from the Welcome page of the iPrint server or iPrint Appliance.
  • Novell iPrint Appliance / Server Platforms supported:
    • Novell iPrint Appliance v1.1 -Supports the following platform virtualization software:
      • VMware ESX 4.x+, Workstation 9.x+
      • Microsoft Hyper-V on Windows 2008 R2 SP1 / 2012 R2
      • Citrix XENServer 6.x+
      • XEN on SUSE Linux Enterprise Server (SLES) 11 / SP3
    • Novell Open Enterprise Server 11 / SP1
    • NetWare 6.5 / SP8
  • Novell iPrint Clients supported (recommend iPrint v5.94 or newer for all Windows Platforms):
    • Windows 8.1 (32-bit / 64-bit), recommend iPrint Client v5.99+
    • Windows 8 (32-bit / 64-bit), recommend iPrint Client v5.99+
    • Windows 7 SPI (32-bit / 64-bit), recommend iPrint Client v5.99+

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