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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04351321

Version: 1

HP EliteBook Folio 1040 G1 Notebook PCs - Duplicate Synaptic ForcePad Icons

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Jun-2014

Last updated : 25-Jun-2014

DESCRIPTION
The computer displays duplicate ForcePad Setting and ForcePad User Guide icons after installing Synaptics TouchPad/ForcePad Driver version 17.0.18.23 over the previous 17.0.18.17 driver. If one of the duplicate icons is double-clicked, the computer displays the following error:
Control Panel Extension is Incompatible with Driver Version

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook Folio 1040 G1 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Starter (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 8 (Enterprise)
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 8 RT
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 8 Pro
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 8.1 (standard)
  • Microsoft Windows 8.1 Pro
RESOLUTION
Uninstall the Synaptics TouchPad/ForcePad Driver version 17.0.18.23 then reinstall 17.0.18.23. Refer to the following procedure for the necessary steps:
  1. Uninstall the Synaptics TouchPad/ForcePad Driver version 17.0.18.23 from the control panel 'Uninstall a program'
  2. Restart the computer.
  3. Manually delete the two remaining Synaptics desktop icons, "ForcePad Setting" and "ForcePad User Guide.
  4. Restart the computer.
  5. Install Synaptics TouchPad/ForcePad Driver version 17.0.18.23 using the following SoftPaq:
    SoftPaq Description
    Release Notes
    Download SoftPaq
    Synaptics TouchPad/ForcePad Driver
    Version: 17.0.18.23
    Revision: A
      note:
    A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.
  6. Restart the computer.

Hardware platforms affected : HP EliteBook Folio 1040 G1 Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04351321

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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