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HP PCs - Recovering your computer from a USB flash drive

This document pertains to HP and Compaq computers that came with Windows 8 installed.
This document explains how to reset the computer to its original factory shipped state by performing a USB system recovery.
note:
The steps for resetting a desktop or notebook computer to its original state in Windows 8 differ. Make sure you use the steps for your type of computer.
  caution:
If the computer originally came with Windows Vista or Windows 7 and the computer was upgraded to Windows 8, the recovery process reinstalls the original operating system. You must upgrade to Windows 8 again after the system recovery is completed.
If the computer originally came with Windows Vista and was upgraded to Windows 8, see Performing an HP System Recovery (Windows Vista).
If the computer originally came with Windows 7 and was upgraded to Windows 8, see HP PCs - Performing an HP System Recovery (Windows 8).
The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer restarts several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays.
note:
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

Video of performing an HP system recovery with a USB recovery drive

Notebook computers (Windows 8)

Learn how to perform a system recovery on your HP Notebook computer with Windows 8 using a USB flash drive.
note:
Back up all personal files and read all caution statements before performing a system recovery.

Recovery from a USB flash drive for your HP notebook computer (Windows 8)

Perform the following steps to recover the computer using a USB flash drive.
note:
For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  1. Turn on the computer, and insert the USB flash drive into a USB port.
  2. Press and hold the power button turn off the computer.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Image of Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the USB flash drive, and then press Enter.
    note:
    If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might display, prompting you to choose whether to run Recovery Manager from the hard disk or from the USB drive inserted. If this window displays, select Run program from media, and then click Next.
    Image of Run program from media selected
  8. Follow the on-screen instructions to back up your data and recover your computer.
  9. Once the recovery and setup are complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Disabling Secure Boot on a notebook computer (Windows 8)

In some cases, it might be necessary to disable secure boot in BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in BIOS.
  1. Use one of the following methods to open the Computer Setup Utility.
    • Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
    • Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F10.
    Press the left or right arrow keys to navigate the menus. Use the up or down arrow keys to move through the list of items on the menu screen. Press the Enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the F10 key to save the changes and exit from a submenu, or press the Esc key to exit from a submenu without saving the changes.
  2. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, and then press Enter.
    Image of the System Configuration menu
    Image of the Boot Options menu
  3. Use the down arrow key to select Secure Boot, press the Enter key, and then use the down arrow key to modify the setting to Disable.
  4. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, the Operating System Boot Mode Change screen displays, prompting you to confirm the Boot Options change. Type the code shown on the screen, and then press Enter to confirm the change.
  5. Use the left arrow key to select the File menu, use the down arrow key to select Save Changes and Exit, and then press Enter to select Yes.
    The Computer Setup Utility closes and the computer restarts.
  6. When the computer has restarted, use the power button to turn the computer off.

Desktop computer (Windows 8)

Learn how to perform a system recovery on your HP Desktop computer with Windows 8 using a USB flash drive:
note:
Back up all personal files and read all caution statements before performing a system recovery.

Recovery from a USB flash drive (Windows 8)

Perform the following steps to recover the computer using a USB flash drive.
note:
For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  1. Turn on the computer, and then insert the USB flash drive into a USB port.
  2. Press and hold the power button to turn off the computer.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and then remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  4. Turn on the computer.
  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  6. Press F9 to open the Boot Device Options menu.
  7. Use the up or down arrow key to select the recovery USB device, and then press Enter.
    note:
    If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a Desktop Computer (Windows 8) section in this document.
  8. A window might display, prompting you to choose whether to run Recovery Manager from the hard disk or from the media inserted. If this window displays, select Run program from media, and then click Next.
    Image: Run program from media
  9. Under I need help immediately, click System Recovery.
    Image: Recovery Manager using user-created recovery discs
  10. On the next screen, select Yes to confirm that you want to restore your computer to its original factory condition, and then click Next to continue.
    Image of restore computer verification
  11. When System Recovery prompts you to back up your files, select one of the following options:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next, and then continue to the next step.
  12. Click Next. A message displays warning you that all devices should be disconnected from the computer. Be sure all devices, except the recovery flash drive, are disconnected, and then click OK.
    Image of warning to disconnect all devices
    Image of warning that all user data will be lost
  13. Read and respond to the screens as they display. The restoration progress displays.
    Image of factory image restore progress
  14. Remove the USB flash drive from the USB port.
  15. Click Finish to restart your computer.
    Image: Recovery complete
  16. Depending on the model of your computer, the computer either shuts off or restarts. If the computer shuts off, wait five seconds, and then turn on the computer.
  17. Complete Windows setup when the screens display.
  18. Once Windows setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  19. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  20. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Disabling Secure Boot and enabling Legacy Boot on a desktop computer (Windows 8)

In some cases, it might be necessary to disable secure boot in BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in BIOS.
  1. Turn off the computer.
  2. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
  3. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration, and then press Enter.
    Image of the Security menu with Secure Boot Configuration selected
  4. The Secure Boot Configuration warning displays. Press F10 to continue.
    Image of the Secure Boot Configuration warning screen
  5. Use the up and down arrow keys to select Secure Boot, and then use the left and right arrow keys to change the setting to Disable.
    Image of Secure Boot Configuration
  6. Use the up and down arrow keys to select Legacy Support, and then use the left and right arrow keys to change the setting to Enable.
  7. Press F10 to accept the changes.
  8. Press F10 again, and then press Enter twice to restart the computer.
    Image of File menu with Save Changes and Exit selected
  9. As soon as the computer starts, a message displays indicating that the boot mode has changed.
    Image of the Boot Mode Change message
  10. Type the four-digit code shown in the message, and then press Enter to confirm the change.
    note:
    No text field displays for the code. This is expected behavior. When you type the numbers, the code is logged without a text field.
    The computer starts Windows 8.

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