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Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart e-All-in-One (D110a and D110b) Printer Series

This document is for the HP Photosmart e-All-in-One (D110a and D110b) printers.
The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.
To resolve this issue, use only genuine HP cartridges. Additionally, you can remove the black cartridge to print only with the tri-color cartridge, replace any empty or defective cartridges, or clean the printhead.
If you need to print immediately and the quality of the printouts is not a concern, you can print in backup mode.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Solution two: Check the estimated ink levels, and then replace any low or empty cartridges

Follow these steps to check the ink levels, and then replace any low or empty cartridges.

Step 1: Check the estimated ink levels

Follow these steps to check the estimated ink levels.
note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
  1. Load plain white paper in the paper tray.
  2. Touch the button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the Right Arrow button () to select Tools, and then touch OK.
  4. Touch the Right Arrow button () to select Estimated Ink Levels, and then touch OK.
    Figure : Estimated ink levels graphic that shows full cartridges
    Image: Estimated ink levels
  • If none of the ink cartridges are low on ink, you do not need to replace them yet. Continue to the next solution.
  • If any of the ink cartridges are low on ink, continue to the next step to replace them.

Step 2: Replace any low or empty cartridges

Follow these steps to replace any low or empty cartridges.
  1. Load plain white paper in the input tray.
  2. Press the Power button to turn on the printer.
  3. Open the cartridge door. Wait until the printer is idle and silent before you continue.
    Figure : Open the cartridge door
    Image: Open the cartridge door
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure : Remove the cartridge
    Image: Remove the cartridge
      caution:
    Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
    Figure : Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
      caution:
    Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
    Figure : Remove the plastic tape
    Image: Remove the plastic tape
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its color-coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot.
    • Insert the tri-color cartridge in the slot on the left.
    • Insert the black cartridge in the slot on the right.
    Figure : Color-coded cartridge slots
    Image: Color-coded cartridge slots
    Figure : Example of inserting the tri-color cartridge
    Image: Reinserting the cartridge
  7. Push the cartridge forward into its slot until it snaps into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge door.

Step 3: Align the printer

Follow the steps below to align the cartridges.
  1. Make sure the printer is turned on and paper is loaded.
  2. Touch the button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the Right Arrow button () to select Tools, and then touch OK.
  4. Touch the Right Arrow button () to select Align Printer, and then touch OK. The printer prints an alignment page.
  5. Lift the printer lid.
  6. Place the alignment page on with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure : Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  7. Close the lid, and then press OK to complete the alignment.
  8. Wait while the printer scans the alignment sheet and completes the alignment process.

Solution three: Use an automated tool to clean the printhead

If you have printing issues, the printhead could be clogged. Follow these steps to run an automated tool to clean the printhead.
  1. Load plain white paper in the input tray.
  2. Touch the button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the Right Arrow button () to select Tools, and then touch OK.
  4. Touch the Right Arrow button () to select Clean Printhead, and then touch OK. The printer starts the cleaning process.
    note:
    Mechanical noises during the cleaning process are normal. A test page prints when the cleaning process finishes.
  5. Review the print quality on the printhead test page. If the print quality is still unacceptable, follow the instructions to run a Second-level clean. You might need to clean the printhead several times to restore optimal print quality.
note:
To avoid issues that require cleaning, always turn the printer off with the Power button.

Solution four: Identify and then replace the problem cartridge

If cleaning the printhead did not resolve the issue, follow these steps to identify and replace the problem cartridge.

Step 1: Identify the cartridge to replace

Follow these steps to identify the cartridge to replace.
  1. Review the test page you printed in the previous solution.
  2. Check the text and color blocks on the test page.
  • If you identify any defects with the black text on the page, the black ink cartridge is the problem.
  • If you identify any defects with the colored blocks on the page, the tri-color ink cartridge is the problem.

Step 2: Replace the problem cartridge

Follow these steps to replace the problem cartridge.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.
  1. Load plain white paper in the input tray.
  2. Press the Power button to turn on the printer.
  3. Open the cartridge door. Wait until the printer is idle and silent before you continue.
    Figure : Open the cartridge door
    Image: Open the cartridge door
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure : Remove the cartridge
    Image: Remove the cartridge
      caution:
    Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
    Figure : Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
      caution:
    Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
    Figure : Remove the plastic tape
    Image: Remove the plastic tape
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its color-coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot.
    • Insert the tri-color cartridge in the slot on the left.
    • Insert the black cartridge in the slot on the right.
    Figure : Color-coded cartridge slots
    Image: Color-coded cartridge slots
    Figure : Example of inserting the tri-color cartridge
    Image: Reinserting the cartridge
  7. Push the cartridge forward into its slot until it snaps into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge door.

Step 3: Align the printer

Follow the steps below to align the cartridges.
  1. Make sure the printer is turned on and paper is loaded.
  2. Touch the button () next to the Setup icon () in the lower-left corner of the control panel.
  3. Touch the Right Arrow button () to select Tools, and then touch OK.
  4. Touch the Right Arrow button () to select Align Printer, and then touch OK. The printer prints an alignment page.
  5. Lift the printer lid.
  6. Place the alignment page on with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure : Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  7. Close the lid, and then press OK to complete the alignment.
  8. Wait while the printer scans the alignment sheet and completes the alignment process.

Solution five: Service the Printer

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.
note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
If you do not have a replacement cartridge, you can still print in ink backup mode. Simply remove the problem cartridge, and print with the remaining cartridge.
  • If you remove the tri-color cartridge, printouts will be in grayscale.
  • If you remove the black or photo cartridge, the product prints slowly and the colors in the printouts might differ.

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