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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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HP Printers - Printer is Offline or Not Responding (Mac)

This document applies to all HP printers and computers with macOS and OS X.
The printer status is offline or The printer is not responding displays when attempting to print.
Two devices showing offline and not responding

Step 1: Make sure the printer is ready

If the printer is off or unavailable for communication, it is offline. Make sure the printer is ready to receive a print job.
  1. Look at the printer. If it is off or in sleep mode, press the Power button to turn it on or wake it.
  2. Make sure the printer has paper loaded into the input tray, the correct ink or toner cartridges installed, and there are no errors or blinking lights on the printer control panel.
  3. Restart the printer and wait until it is ready to print.
  4. Try to print. If the printer remains offline, continue to the next step.

Step 2: Reset the printing system

Resetting the print system clears any error states by removing all HP and non-HP printers, print jobs, and printer preferences.
  1. Click the Apple menu, and then click System Preferences.
  2. Click Print & Fax, Print & Scan, or Printers & Scanners.
  3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
    Resetting the print system on a Mac computer
  4. Click Reset in the confirmation window.
  5. Enter the Administrator name and password, and then click OK to complete the reset.
After the printing system resets, add your printer back to the list and try to print. If the printer remains offline, continue to the next step.

Step 3: Troubleshoot the printer connection

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