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HP Printers - Printer is Offline (Windows)

This document is for all HP printers and computers with Windows.
A status of offline or printer offline displays on the computer, and the printer does not print.
Examples of printer offline status messages

Step 1: Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.
  1. Run HPPSdr.exe from the download location on your computer.
  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  3. If a screen prompts you to turn on printer updates, click Yes.
  4. If a screen prompts you to make your printer the default printer, click Yes.
  5. Try to print. If the printer remains offline, continue to the next step.

Step 2: Manually set the default printer

Make sure the default printer driver matches the printer your trying to print to.

Step 3: Troubleshoot the printer connection


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