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Removing and Replacing the Memory Module for HP Pavilion x360 Notebook PCs

This document applies to HP Pavilion x360 notebook computers.
HP Pavilion x360 notebook computer

Before you begin

  • You need a Phillips head screwdriver.
  • Turn off the computer. Disconnect the Ethernet or modem cable. Disconnect the power cord.
  • Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor.
  • HP strongly recommends the use of an anti-static wrist strap and a conductive foam pad when working on the computer.
  • After removing the memory, store it in a static dissipative bag. Do not remove a component from its protective packaging until you are ready to install it.
  warning:
Before starting, power off the computer and wait for components to cool before starting these procedures.
  caution:
This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.
  caution:
Procedures in this document are provided by HP for qualified service agents and as a courtesy to its customers. Servicing internal components increases the risk of damaging the computer which might not be covered under warranty. Understand the risk and refer to the product's warranty before attempting to service the computer.

Video overview

View the following video before using the steps in this article.
note:
The video and graphics in this article depict a specific configuration of notebook computer. These same removal and replacement procedures apply to all configurations for all HP Pavilion x360 Notebook computers.

Removing the memory module

  warning:
Make sure the computer is disconnected from power before starting.
Follow the steps in this section to remove the memory module.
Step 1
Remove the base enclosure.
For instructions to remove the base enclosure, see the HP support document, Removing and Replacing the Base Enclosure.
Removing the base enclosure
Step 2
Find the battery cable.
Battery cable location
Step 3
Disconnect the battery cable from its connector on the system board.
Disconnecting the battery cable
Step 4
Push both latching arms out at the same time to release the memory module to pop up.
  caution:
When handling the memory module, use care to prevent touching the memory chips on the board. Touching the memory chips could damage or destroy the memory.
Releasing the memory module to pop up
Step 5
Grasp the memory module by the edges and pull gently to remove it.
Grasping and removing the memory module

Replacing the memory module

Use the steps in this section to replace the memory module.
Step 1
Find the notch on the memory module and the key on the connector on the system board.
Finding the notch on the memory with the key in the connector
Step 2
At an angle, gently insert the memory module into its slot on the system board.
Inserting the memory module at an angle
Step 3
Press the memory module down to latch it securely in place.
Pressing the memory module down to latch it into place
Step 4
Reconnect the battery cable.
Reconnecting the battery cable
Step 5
Replace the base enclosure.
For instructions to replace the base enclosure, see the HP support document, Removing and Replacing the Base Enclosure.
Replacing the base enclosure

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