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HP Customer Support - Knowledge Base

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HP Designjet T2500 eMultifunctional Printer Series - Lines are too thick, too thin or missing

Lines are too thick, too thin or missing

Figure : Thin and missing lines
  1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paperView information about the paper.
  2. Check that you are using appropriate print-quality settings for your purposes (see PrintingPrinting). If printing on photo paper, select the custom print-quality options in the driver dialog, and try turning on the Maximum detail option (if available). You may wish to reprint your job at this point in case the problem has been solved.
  3. If the resolution of your image is greater than the printing resolution, you may notice a loss of line quality. If you are using the PCL3GUI or the HP-GL/2 driver for Windows, you can find the Max. Application Resolution option in the driver dialog's Advanced tab, under Document Options > Printer Features. If you change this option, you may wish to reprint your job at this point in case the problem has been solved.
  4. When printing on uncoated paper in Fast mode, try loading the paper as Bright Bond.
  5. If the problem remains, go to the front panel and press , then , then Image quality maintenance > Calibration status to see the printhead alignment status. If the status is PENDING, you should align the printhead. See Align the printheadAlign the printhead. After alignment, you may wish to reprint your job in case the problem has been solved.
  6. Go to the front panel and press , then , then Image quality maintenance > Calibration status to see the paper advance calibration status. If the status is DEFAULT, you should perform paper advance calibration: see Recalibrate the paper advanceRecalibrate the paper advance.
  7. If lines are too thin or missing, print the Image Diagnostics Print. See The Image Diagnostics PrintThe Image Diagnostics Print.
If the problem persists despite all the above actions, contact your customer service representative for further support.

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