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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Spectre 13 x2 Pro ,13-h200, and Split 13-g100 x2 Notebook PCs - Battery Capacity Suddenly Drops from 31% to 0%

The battery in the keyboard base may drop suddenly from 31% to 0% during use. This issue does not occur when connected to an AC-adapter.
Complete the following steps to resolve this issue:
  1. Connect the base to an AC-adapter and charge to 100%.
  2. Disconnect the base and let it sit for 2 hours.
  3. Completely discharge the battery to 0%.
  4. Let the battery sit for 5 hours.
  5. Reconnect the computer to the base.
  6. Connect the computer to an AC-Adapter.
  7. Power on the computer, then install the following SoftPaq:
    SoftPaq Description
    Release Notes
    Download SoftPaq
    HP Notebook System BIOS Update (Intel Processors)
    Version: F.16
    Revision: A
    note:
    A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

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Country/Region: Flag United States

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