Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

We will be upgrading our web support applications Sept 28th – Sept 30th
If you experience errors during this time, please try again later. We apologize for the inconvenience.

Information

Fix Windows 10 Update Issues
Resolve Windows 10 or update issues on an HP computer or printer – Click here

hp-concentra-wrapper-portlet

Actions

HP OfficeJet Printers - Printing Self-Test Pages

This document is for the following printers.

HP OfficeJet 8600 Series Printer	HP Officejet Pro 8625 e-All-in-One Printer
HP Officejet Pro 8610 e-All-in-One Printer	HP Officejet Pro 8630 e-All-in-One Printer
HP Officejet Pro 8615 e-All-in-One Printer	HP Officejet Pro 8640 e-All-in-One Printer
HP Officejet Pro 8616 e-All-in-One Printer	HP Officejet Pro 8660 e-All-in-One Printer
HP Officejet Pro 8620 e-All-in-One Printer

This document contains instructions for printing a Printer Status Report, a Print Quality Report, a Network Configuration Page, a Fax Report, a Usage Page, and an Event Log Report.

Print a Printer Status Report

Print a Printer Status Report to find general information about the printer such as product information, connectivity settings, and scan settings.

Load plain white paper into the input tray.
On the printer control panel home screen, swipe left, and then touch Setup.
Swipe up, touch Print Reports, and then touch Printer Status Report.

A Printer Status Report prints.

Figure : Example of a Printer Status Report

Print a Print Quality Diagnostic Page

If you are experiencing any print quality issues, print a Print Quality Diagnostic Page to help identify the source of the issue.

Load plain white paper into the input tray.
On the printer control panel home screen, swipe left, and then touch Setup.
Swipe up, touch Print Reports, and then touch Print Quality Report.

A Print Quality Report prints.

Figure : Example of a Print Quality Diagnostic Page

Printing a Network Configuration Page

Print a Network Configuration Page to find detailed information on network connectivity.

Load plain white paper into the input tray.
On the printer control panel, touch the Wireless icon , and then touch the Settings icon .
Touch Print Reports, and then touch Network Configuration Page.

A Network Configuration Page prints.

note:
The printer might print up to three pages of information.

Figure : Example of the Network Configuration Page (page 1)

Figure : Example of the Network Configuration Page (page 2)

Figure : Example of the Network Configuration Page (page 3)

Print a Fax Test

Print a Fax Test to check faxing functionality.

Load plain white paper into the input tray.
On the printer control panel home screen, touch Fax, and then touch the Settings icon .
Swipe up, and then touch Fax Setup.
Swipe up, touch Fax Tools, and then touch Run Fax Test.
A Fax Test Report prints.

Figure : Example of a Fax Test Report

Print a Usage Report

Print a Usage Report to see how much the printer has been used.

Load plain white paper into the input tray.
On the printer control panel home screen, swipe left, and then touch Setup.
Swipe up, touch Print Reports, and then touch Usage Page.

A Usage Page prints.

Figure : Example of a Usage Report

Print an Event Log Report

Print an Event Log Report to view past printer hardware or system events.

Load plain white paper into the input tray.
On the printer control panel home screen, swipe left, and then touch Setup.
Swipe up, touch Print Reports, touch Event Log, and then touch Print.

An Event Log prints.

Figure : Example of an Event Log Report

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

United States

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"