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HP Tablets - Performing a Factory Reset on Your Tablet (Android KitKat, Jelly Bean)

This document applies to HP and Compaq tablets with Android 4.4/KitKat and 4.2/Jelly Bean operating systems.
Resetting your tablet restores the original factory settings, removing all stored Google Accounts and erasing all stored data. All locally saved files, apps, and saved networks are deleted. If possible, back up important files, either on the Web or with an external storage device, before resetting the tablet. The Google Accounts themselves, and any data synced to the Web, are not affected by a reset.
You can reset the tablet with the power turned off or on. If the tablet starts normally and you are able to access the settings menu, use the steps in Resetting with the tablet powered on. If the tablet does not start normally, or if you do not remember the lock screen password, use the steps in Resetting when the tablet does not start.
  note:
Depending on the version of Android installed on your tablet, some of the images in this document may not match your tablet exactly.
Resetting with the tablet powered on
If the tablet starts normally and you are able to sign in to the owner account (the first account added to the device), use the steps in this section to reset your tablet to its original factory state. User accounts do not have access to factory reset. If you are unable to use these steps, see Resetting when the tablet does not start for instructions to reset your tablet from the Android system recovery menu.
  caution:
All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. Data stored in your Google Account can be restored. Back up all important files, either on the Web or with an external storage device, before resetting the tablet.
  1. If you have a microSD card installed in the tablet, remove the memory card before resetting the tablet.
  2. From the Home screen, touch the All apps icon, and then touch the Settings icon.
  3. In the Personal section, touch Backup & reset.
    Figure : Backup & reset
    Backup & reset
  4. Touch Factory data reset.
    Figure : Factory data reset
    Factory data reset
  5. Touch Reset tablet.
    Figure : Reset tablet
    Reset tablet
  6. If you set a lock screen password for your tablet, enter your password when prompted.
  7. Touch Erase everything to confirm and begin the reset.
    Figure : Erase everything
    Erase everything
  8. The tablet powers off and the screen shows Erasing. When the reset is complete, the tablet reboots. Set up the tablet by following the steps in the HP support document Setting Up Your HP Tablet.
Resetting when the tablet does not start
If your tablet does not start normally, or if you do not remember the lock screen password, it might be necessary to perform a reset without turning on the tablet.
  caution:
All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. Data stored in your Google Account can be restored. Back up all important files, either on the Web or with an external storage device, before resetting the tablet.
Use the following steps to begin the factory reset:
  1. Charge the tablet for at least half an hour, and then disconnect the charging cable from the tablet.
  2. If you have a microSD card installed in the tablet, remove the memory card before resetting the tablet.
  3. Select your tablet model from the list below to view instructions for resetting the tablet.

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