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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Scanjet Pro 3000 s2 Sheet-feed Scanner - Error received when installing HP EasyScan in Windows

Issue
When installing HP EasyScan in Windows on a computer that does not have Microsoft’s .NET Framework 4.0 pre-installed, the HP EasyScan installation fails and an error message is received.
The HP Scanjet Pro 3000 s2 installation program will try to download and install .NET Framework 4.0 automatically from the internet. If the computer does not have an Internet connection, the HP EasyScan installation fails and an error message is received.
Solution
Install Microsoft’s .NET Framework 4.0 and then try again to install HP EasyScan.
  note:
EasyScan requires .NET Framework 4.0 on all Windows operating systems.
For a PC with an Internet connection
  1. Make sure the computer is connected to the internet.
  2. Try again to install HP EasyScan and wait for the installer to download .NET Framework 4.0.
  3. After the .NET Framework 4.0 download is complete, wait for EasyScan to install automatically.
For a PC without an Internet connection
  1. Access a PC that does have an internet connection.
  2. Go to Microsoft's Download Center and download the Microsoft .NET Framework 4 (Standalone Installer) and copy the file to a portable storage device.
  3. Copy the standalone installer package to the PC on which you want to install HP EasyScan and double-click the file to install .NET Framework 4.0.
  4. Try again to install HP EasyScan.

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Country/Region: Flag United States

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