Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions

hp-share-print-widget-portlet

Actions

Information

Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

Feedback

hp-concentra-wrapper-portlet

Actions

HP LaserJet Pro MFP M125-M128, M26 printers - A 'Cartridge is Low' message displays

This document is for the following printers.

HP LaserJet Pro MFP M125a	HP LaserJet Pro MFP M127fn
HP LaserJet Pro MFP M125nw	HP LaserJet Pro MFP M127fs
HP LaserJet Pro MFP M125r	HP LaserJet Pro MFP M127fw
HP LaserJet Pro MFP M125ra	HP LaserJet Pro MFP M128fn
HP LaserJet Pro MFP M125rnw	HP LaserJet Pro MFP M128fp
HP LaserJet Pro MFP M126a	HP LaserJet Pro MFP M128fw
HP LaserJet Pro MFP M126nw	HP LaserJet Pro MFP M26nw

A Cartridge is Low or Cartridge is Very Low message displays when the amount of toner in the cartridge is below a certain percentage. This message is a reminder to have a replacement toner cartridge available. You do not need to replace the toner cartridge until print quality becomes unacceptable.

You can change when the Cartridge is Low message displays by changing your Supply Settings options in the System Setup menu on the printer control panel.

note:
Once the HP toner cartridge reaches the Very Low status, the HP Premium Protection Warranty ends.

Printers with a 2-line display

Change when the 'Cartridge is Low' message displays using the printer control panel.

On the printer control panel, press the Setup button .
Press the right arrow button until System Setup displays, and then press OK.
Press the right arrow button until Black Cartridge displays, and then press OK.
Press the right arrow button until Very Low Setting displays, and then press OK.
Select one of the following settings:
- Continue: Set the printer to alert you when the toner cartridge is very low. Press OK to continue printing with the current toner cartridge.
- Stop: Set the printer to stop printing until you replace the toner cartridge.
- Prompt: Set the printer to stop printing, and then prompt you to replace the toner cartridge. Press OK to continue printing with the current toner cartridge or choose to be prompted in 100 pages, 200 pages, 300 pages, 400 pages, or never.
Press OK to confirm your selection.
Try to print the job again.

Printers with a touchscreen display

Change when the 'Cartridge is Low' message displays using the printer control panel.

On the printer control panel, swipe left on the display, and then touch Setup.
Touch System Setup.
Touch Supply Settings, and then touch Black Cartridge.
Touch Very Low Setting.
Select one of the following settings:
- Continue: Set the printer to alert you when the toner cartridge is very low. Press OK to continue printing with the current toner cartridge.
- Stop: Set the printer to stop printing until you replace the toner cartridge.
- Prompt: Set the printer to stop printing, and then prompt you to replace the toner cartridge. Press OK to continue printing with the current toner cartridge or choose to be prompted in 100 pages, 200 pages, 300 pages, 400 pages, or never.
Try to print the job again.

Purchase a replacement toner cartridge

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

hp-feedback-input-portlet

Actions

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country/Region: Flag

United States

hp-detect-load-my-device-portlet

Actions

hp-hero-support-search

Actions

Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"