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HP Instant Ink - Understanding HP Instant Ink Monthly Charges

This document is for HP Instant Ink customers.

When you enroll in HP Instant Ink, you pay a monthly fee to print a defined number of pages per month and any additional pages you print that exceed your plan pages for the month. The billing cycle, how many pages you print in a month, and your monthly plan affect the monthly fee.

When HP Instant Ink bills your account

The HP Instant Ink billing cycle begins on the day you insert your first HP Instant Ink cartridges in your enrolled printer. Your credit or debit card is billed 30 days after you insert your first HP Instant Ink cartridges. For example, if you insert HP Instant Ink cartridges on February 5, the billing cycle begins on February 5 and ends on March 4. The first credit or debit card charge is applied on March 5. The billing date cannot be changed, and the monthly fee is charged on the same day each month while you are enrolled.

Go to your HP Instant Ink account page to find detailed billing information.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
At the top of the Status area on your HP Instant Ink account page, click the refresh icon to obtain the most current information about your monthly fees. Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.
Review your current billing cycle and fees in the Monthly Summary section of your HP Instant Ink account homepage.
Click Account History in the left navigation area, select the year or All History from the drop-down menu, and then click Billing for detailed information about past charges including date, description, and charge.
Click Print History in the left navigation area to find an estimate of the current charges. Select completed billing cycles and click Download Invoice to obtain a pdf of detailed charges.

How HP Instant Ink calculates the monthly fees

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
At the top of the Status area on your HP Instant Ink account page, click the refresh icon to obtain the most current information about your monthly fees. Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.
In the Status section, review the following:
- Total Pages Printed: The total number of pages printed for the month, including plan, rollover, and additional pages.
- Plan Pages: The number of pages printed in your monthly plan.
- Rollover Pages: The number of pages not printed from the previous month’s plan pages, which are rolled over to the next month.
  
  You can roll over up to a maximum amount that depends on your plan. In the following months, your plan pages are used first. When you reach your plan total, your rollover pages become available so you can avoid additional charges to your account.
- Additional Pages: After you print your plan pages and any rollover pages from the previous billing cycle, you can keep printing with additional pages. There is an additional fee for using additional pages. The number of sets of additional pages purchased are shown, along with the number of additional pages used. Any additional pages you purchased that were not printed will be added to your rollover pages to be used in future months.
  
  If you find you regularly exceed your plan pages, continue to the next section to review options for monthly plans.

How to change your plan

Depending on your printing needs, you might find you need to increase or decrease the number of pages you want to print every month. However, changes to your monthly plan can affect your billing. Sign in to your HP Instant Ink account to view the available monthly plans and fees per plan, and easily change your monthly plan if necessary.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
In the My Account section of your HP Instant Ink account page, click Change Plan.

The My Plan section shows your current plan and the other available plan options and fees.
Select a new plan, if necessary.
- If you are upgrading your plan, select when you want the upgrade to take effect. Plan upgrades take effect immediately or at the start of the next billing cycle, depending on your selection. When you upgrade your account, your monthly rollover maximum also increases.
- If you are downgrading your plan, your plan automatically changes on the first day of the next billing cycle. When you downgrade your account, your monthly rollover maximum decreases and any rollover pages in excess of your new maximum are forfeited.
Click Change Plan.

You receive an email confirmation of the account change.

note:
For authentication purposes, your credit card company initiates a temporary $1, £1, or €1 charge on the credit or debit card account associated with your HP Instant Ink account. This charge is part of the authentication process used by the credit card company when you make changes to your billing information, such as your address, phone number, or credit card number. While the temporary charge is typically removed after a few days, it can take up to two weeks for the credit card company to remove the temporary charge. HP has no control over this billing.

Frequently asked questions (FAQs)

Refer to these FAQs to learn more about HP Instant Ink monthly charges.

Why was I charged more than my normal monthly fee?

There are three reasons you might be charged more than your normal plan fee:

You printed all your regular and available rollover pages, and some additional pages. When you enroll in an HP Instant Ink plan, you pay a monthly fee for printing a defined number of pages per month. If you print more pages than the monthly plan pages, there is an additional charge.
You printed all your regular and available rollover plan pages in the billed month and the printer was offline for part of that month. HP recorded any additional pages printed later in the billed month.
HP Instant Ink was unable to apply charges from the previous month to your credit or debit card and HP suspended your account. You might not notice immediately if you do not print during this time. After the issue is resolved, your account is billed for the current month, plus any additional page charges from previous months.

Sign in to your HP Instant Ink account page to review your billing and printing history, including additional charges that might have affected your normal monthly fee.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.
On your HP Instant Ink account page, click Print History in the left navigation area.

The printing history for the current billing cycle displays. To view a previous billing cycle, click the Billing Cycle drop-down menu, and then select a billing cycle. You can view and print an invoice for any completed billing cycle by clicking Download Invoice.
Review your printing history and the invoice. Look for charges from any additional pages printed and the date the printing was recorded.
On the invoice under Payment Balance, look for any charges from a previous billing cycle.

For example, you might be enrolled in a 50-page monthly plan with a billing cycle that begins January 1 and ends January 31. You print 50 plan pages and 10 additional pages during January. However, the printer goes offline on January 25 and does not come back online until February 10. The 10 additional pages printed in January are recorded on February 10 and display on February's invoice as Previous billing cycle charges.
To view a detailed history of the charges on your account, click Account History in the left navigation area, click Billing, and then select either All History, or a specific year.
If you still have questions about your monthly charges, click Chat or Virtual Agent at the top of the page to open a chat with HP support (Chat is not available in all countries).
To find a phone number for HP Support in your location, follow these steps:
1. Click Contact HP Support in the Help Center area of the account page.
2. On the HP Customer Support - Contact page, scroll down, and select your location and language.
3. Click Show options.
  
  HP contact options display on the screen.
4. Select Chat Now or Get Phone Number (Chat is not available in all countries).
5. Fill in the form and then click Chat Now or Submit.
6. For phone support, call the number displayed and be prepared to provide the case number that is displayed on the contact page.

Why am I being charged for Instant Ink?

Charges may apply when you have a free trial or a free plan, or if you are still using the cartridges that came with your printer. Here’s why you might be charged:

Your free plan or free trial is for a defined number of printed pages per month. If you print more, there is a charge.
When a trial period ends, billing begins even if the initial set of cartridges that came with the printer have not been exhausted.

Instant Ink is a service that ships replacement cartridges before you need them, with ink, shipping, and recycling included in the monthly fee. Our plans are based on the number of pages you print in a month, which saves you money. The benefit to you is the convenience of ink delivered straight to your door before you run out. If you choose to use up the ink that came with your printer before you enroll, you run the risk of running out of ink when you need it.

Can I print an invoice of my monthly printing?

You can print a copy of the regular, rollover, and additional pages printed for the month to use as an invoice or save for your records.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.
At the top of the Status area on your HP Instant Ink account page, click the refresh icon to obtain the most current information about your monthly fees. Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.
On your HP Instant Ink account page, click Print History in the left navigation area.

The printing history for the current billing cycle displays. To view a previous billing cycle, click the Billing Cycle drop-down menu, and then select a billing cycle. You can view and print an invoice for any completed billing cycle by clicking Download Invoice.

Why does the Print History not display the actual number of pages printed?

Page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet. Only pages printed using HP Instant Ink cartridges are recorded in your printing history.

Sign in to your HP Instant Ink account to update your page count.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

Your HP Instant Ink account page opens.
At the top of the Status area on your HP Instant Ink account page, click the refresh icon to obtain the most current information about your monthly fees. Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.
Note the Plan, Rollover, and any Additional pages printed. If no Additional pages have been printed, that icon will not appear.
Click View Print History in the Status area for more information about each print job, such as the date and number of pages printed.

The printing history for the current billing cycle displays. To view a previous billing cycle, click the Billing Cycle drop-down menu, and then select a billing cycle.

If you want to make sure your print jobs have been recorded, you can send a print job to the printer, and then repeat the steps.

Can I put my HP Instant Ink account on hold?

Your HP Instant Ink service cannot be placed on hold. If you must be away for an extended period of time and do not want to be charged for the HP Instant Ink service during that time, you need to cancel the service, and then re-enroll when desired. If you cancel your account and re-enroll, all free promotional months and rollover pages are forfeit, even if you re-enroll.